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Member Since 05 Aug 2010
Offline Last Active Today, 12:57 AM

Posts I've Made

In Topic: [Solved] Account suspended

Today, 12:56 AM

I tested http://www.heliohost.org/renew on your account and it worked on the first try. Not sure why it didn't work for you. What browser do you use? Did you fail the captcha? Did you navigate away from the page before the working indicator stopped spinning?

In Topic: [Solved] Account suspended

Today, 12:55 AM

Your account was suspended for inactivity, because you haven't logged into your account in the last 30 days. To reactivate your account, please visit http://www.heliohost.org/renew. To prevent this from happening in the future please remember to visit https://heliohost.org/ to log into your account at least once every 30 days.

If you are still seeing the Account Suspended page after renewing your account, please clear your cache.

In Topic: Connecting to Database?

19 February 2019 - 09:18 PM

When uploading .jsp files, etc. to your public_html folder the .jar files aren't loaded until Tomcat restarts. So likely what is happening is your site just doesn't have its mysql-connector loaded. I have restarted Tomcat. Are your mysql connections working now?

In Topic: Connecting to Database?

19 February 2019 - 08:10 PM

Is this a .war or a .jsp?

In Topic: [Solved] Too many 500 internal server Erorrs

19 February 2019 - 08:08 PM

You're running Wordpress which is really slow, high load software on Ricky, which is our oldest and slowest server. The 500 errors are likely due to your site loading too slowly and timing out. Some options:
  • Switch to something other than Wordpress. This is by far the recommended solution. Wordpress is incredibly bad software that runs miserably slow on even the fastest servers. It has tons of security vulnerabilities too so it gets hacked easily. Most of our high load suspensions are on Wordpress sites because they are so slow and cause so much load even with basically no traffic.
  • Remove unneeded Wordpress extensions. This might speed up your site a little. Some extensions are even more poorly written than Wordpress itself, if you can believe that, and removing them might speed it up a smidge.
  • Switch to Tommy. Tommy is our fastest and newest server so pages will load a lot more quickly and have less 500 errors due to timing out. Tommy isn't a miracle worker though so Wordpress is still going to be a lot slower than most everything else you could be running.
  • Switch to a VPS https://www.heliohost.org/vps/ If you site is on a VPS it will be basically as fast as it's possible to be. Your site would be the only thing your server would be doing so you wouldn't need to worry about the thousands of other accounts slowing your site down. We can help you transfer your site to a VPS for you if you're interested.