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jbbdude

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  1. jbbdude

    Domain Cleanup

    This is perfect. I love it. Once mine get deleted, I'll blank this post so search engines also don't index the domain names. <removed> I assume I need to keep my base subdomain, as it links to my account somehow, but I don't actually use it. Thanks for staying on top of things!
  2. I discovered that an .htaccess file was breaking a site of mine, throwing an "Options not allowed here" error, with Plesk which had previously worked with cPanel. I saw that this is a known issue. Disabled htaccess, index page loaded but everything else was broken due to needing mod rewrite... which works on another site. Checked Plesk help, but their suggestions don't work because we don't have access to the Apache & nginx Settings controls. So... I just troubleshooted. Commented line by line. I discovered the offending line: Options -Indexes Ideally, I'd like to have them disabled, but getting the site back online was good. Anyway, I'm posting this because I thought I'd document specifically which .htaccess directive is broken. This could help either Heliohost admins trying to resolve the .htaccess issues, or site admins trying to troubleshoot their own .htaccess issues. I would encourage other admins who figure out other troublesome directives to share them here for the same purposes. Apologies if this thread is disruptive, duplicative, in the wrong place, etc. I searched to see if this existed already and found nothing.
  3. The Plesk ETA tool is missing a donation I made in the past year. Not a big priority, didn't mention this the first time I used the ETA tool and saw it, doesn't really matter right now given the pace of account moves, but... thought I'd request this correction all the same (as instructed by the ETA page itself). Thanks for all your hard work, especially over this very difficult past year or two (for HelioHost and the world). I'm hoping to be able to donate more soon, ideally regularly.
  4. I'm assuming SSL certs will be updated/replaced once Plesk is up and running and not until then...?
  5. This whole situation is weird because... Plesk and cPanel (and WHMCS) are both subsidiaries of WebPros, itself a vehicle of that firm, British Oakley Capital. It's weird that the right hand is driving you(/us) away with price hikes and bad behavior while the left hand is wooing with a good deal and responsive sales/support teams. This conglomerate could just as well have lost a client instead. I must also reiterate the wish that a FOSS solution was available which could meet Helio's needs, and disappointment that such a cross-platform solution isn't readily available.
  6. Please move my account to Tommy from Ricky. User: jbbdude Paypal Transaction ID: 27843631TC2179812 Amount: $5 (Does this entail double storage?) Thanks.
  7. The CPanel SSL tools are still broken for me, and I still don't have CPanel-issued SSL certs active for my domains...
  8. I attempted to remove and re-add the problem domain from my account. However, when I try to remove it as an add-on domain, I receive the error: “family.block.ovh” is not a parked domain. Clearly something is messed up in the config for this domain.
  9. I checked a few more spots. The SSL/TLS Status page is blank. The SSL/TLS Wizard page crashes with the error: The “SSL::installed_hosts” API failed due to the following error: Unrecognized vhost: “family.block.ovh” at /usr/local/cpanel/Cpanel/Config/WebVhosts.pm line 310. I suspect that one domain has some messed up SSL configuration, which could be causing the auto SSL to fail and is preventing these CPanel tools from functioning.
  10. My site has two cPanel certificates that don't cover most of the domains I have set up, and the rest are self-signed which isn't treated well by Chrome and other browsers. I manually generated a Let's Encrypt certificate and I was trying to install that.
  11. I have been able to add an SSL certificate with the CRT page. However, when I try to access the SSL Install page, I get the following error: A fatal error or timeout occurred while processing this directive. [close] Template::Exception: [TYPE]=[undef] [INFO]=[SSL::installed_hosts() failed: Unrecognized vhost: “family.block.ovh” at /usr/local/cpanel/Cpanel/Config/WebVhosts.pm line 310. ] [TEXT]=[] at cpanel.pl line 1043. cpanel::cpanel::cptt_exectag("/usr/local/cpanel/base/frontend/paper_lantern/ssl/install.htm"..., 1) called at cpanel.pl line 4637 cpanel::cpanel::run_standard_mode() called at cpanel.pl line 857 cpanel::cpanel::script("cpanel::cpanel", "./frontend/paper_lantern/ssl/install.html.tt") called at cpanel.pl line 272 My domains are all working with HTTP.
  12. It's not just MySQL. I use flat file CMSes that are having intermittent issues. Ricky is just way overloaded.
  13. Thank you so much! I was ripping my hair out. I knew the CMS subfolders all had the proper 755 permissions but didn't check the folder itself. I guess cPanel defaults with 644 when creating a subdirectory for a subdomain/domain.
  14. This is weird. That file is working in the root directory, but an identical PHP file is failing in a subdirectory(/subdomain/domain). Grav, Kirby, and WonderCMS (as installed by Softaculous) are also failing in subdirectories. (Edit: removed links) I'm still troubleshooting... Tried setting a PHP version for that directory with MultiPHP Manager/.htaccess, no change. Any thoughts?
  15. A number of businesses actually cover all fees for payments made to non-profits, including Facebook and the PayPal Giving Fund (not normal PayPal donation).
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