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bobdick2

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  1. Hi Support, I was trying to log into my account with SFTP many times and it failed because I didn't realize my account was inactive because I forgot to login to cPanel last month. Can you please unblock my IP Address. Sorry for any inconvenience. Thanks and stay safe, Bob
  2. Yep. On my site, I keep on getting Error 500 errors and MySQL is offline also. (I'm on Tommy server too) Even my simple PHP script which just grabs data from a mysql server keeps returning error 500. For some reason this year, I'm getting a lot more Error 500s / mysql errors compared to last year (where I had little to none) and I haven't change much code. Hope you guys are doing well.
  3. Hi, I just recently donated $5 to Sparkie via GoFundMe. May I please get double storage. Thank you. Transaction ID: 92V266123G998740R
  4. Issue has been resolved. All the databases are working now. Thanks for all the help!
  5. Anyone know why I can't create the database named exactly "yourhomepage". It always says the request failed. I can create "your_homepage" though.
  6. So I am a making a Wordpress Site and I noticed that the maximum upload file size is 2MB so I can't upload some plugins and images. Is there any way to increase the size? I can't seem to find php.ini anywhere in File manager, I need at least 10MB upload file size. I was transferring over from 000webhost and they had 10MB max file upload size. Thanks
  7. I just created an account on the Tommy server. After creating my account, I reuploaded my database backup file (.sql) to MySQL but I encountered several issues 1. I can't for some reason create the database named "yourhomepage" -- it always gives me an error 2. My site which uses PHP to retrieve the data from the database is unable to pull any data from the database so the browser freezes up and crashes 3. I can create other databases using the cPanel wizard, but I can't open them in PHPMyAdmin -- PHPMyAdmin freezes up and crashes I deleted my account and asked for another invitation. I created another account but yielded the same results. My import file is only 16 KB so it is not that the database is big or anything. Any ideas on what happened? Thanks for reading.
  8. I had created an account using the Tommy invite email because of the server crash. However I had issues with my MySQL databases (it kept on giving me errors when I was creating a new database as I said in a support ticket), so I deleted my account to start over. However creating new accounts on Tommy are closed so is there any way I could get an invite again for Tommy. Sorry for the inconvenience. Bob Username: bobdick2 Verification code: eb52db0f3a3b117fbcc7da83630eb0
  9. Is Tommy server ready for new sign ups yet? And do we wait till midnight UTC for new signups?
  10. So if I wanted to have the same email address for my account and the same domain for my website when Tommy is back on, what should I do? Should I: 1. When the backups come out, request my email address and domain to be released from Tommy, create a temporary account on Ricky with that same email address and domain, upload the backup on that account, and then ask to be transferred to Tommy when Tommy is fixed, 2. Wait and when Tommy is fixed, create an account on Tommy with that same email/domain, and then upload my backup 3. Create another account on Ricky with a different email address/domain and then when Tommy is fixed, request my data to be transferred to my other account 4. We can never use the same email/domain again Also -- if we do make another account do we have to wait till midnight UTC for an opening? Sorry for the bulk of questions but I appreciate the help.
  11. bobdick2

    Tommy Downtime

    Thank you for your fast response. Any estimate on when Tommy will be fixed? Like would it take more than a month to fix? I wish the best of luck for HelioHost.
  12. bobdick2

    Tommy Downtime

    I'm sorry if this is asked before 1. When the backups are made available, should I download them and make another temporary account or should I wait for Tommy to be fixed? 2. If Tommy gets rebooted and fixed, will my site be the same and functional as it was before Tommy crashed or do I have to reconfigure the site and reupload the backups? Thanks
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