The above are the same settings that I've used, that's why I am wondering why I am getting the error. https://pasteboard.co/Jee0OwK.jpg https://pasteboard.co/Jee1kpb.jpg I will try to use another ftp client and see how it goes. Meanwhile, can you also check this? (or I can open a separate topic, if that is the SOP. Sorry) I tried to recreate the instructions on running the python script (test.py) https://www.helionet.org/index/topic/29540-solved-solved-total-beginner-need-help-running-a-python-script/ but I'm also getting the 500 error. http://smi93ctb.heliohost.org/cgi-bin/test.py And lastly, if I move to the VPS, how long will it take before I can use the server after payment? Thank you