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infantex

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  1. Since it's taking long to restore Tommy from its DDoS attack, I moved the web and email services to the VPN. It seems I got mail right but for the website I'm getting an Internal Server Error (Error Code: 500), any ideas?
  2. Thanks. I checked and I'm getting the same IP I registered in CloudFlare. Guess Krydos still has not gotten to change the IP on my account.
  3. OK. Bad news. My nameserver is CloudFlare. I'll need to check Plesk for the new IP... but I can't login at heliohost.org. Will we be emailed when our account gets moved to a new IP? I guess, at that time, I'll be able to login. Is it me being unable to login an indication that my account has still to get moved?
  4. User: infantx Server: Tommy Domain: infantex.com.mx There was a brief interruption this morning, both in the VPS (vps40) and Tommy (website and email). Then, the site was up again, but, almost immediatly, it went down and has remained down for about 4 hours. Mail is also not working and I can't login to the control panel.
  5. My website is, finally, back online but, how can I prevent its deactivation in the future? You mentioned something about a .well-known directory being accessible but I don't really understand what you're refering to. Based on the answers given to other people having the same problem I posted the permission settings for said folder (rwx r-x r-x) and the contents of my .htaccess file: What should I do?
  6. Here's my .htaccess file: # php -- BEGIN cPanel-generated handler, do not edit # Set the “ea-php54” package as the default “PHP” programming language. <IfModule mime_module> AddHandler application/x-httpd-ea-php54 .php .php5 .phtml </IfModule> # php -- END cPanel-generated handler, do not edit I see it was generated way back by cPanel (I guess). From what I see, it only mentions PHP settings. I do use PHP 5.6.40 because newer versions "break" my contact form.
  7. OK. I found Status control in Plesk (I thought you were refering only to subdomains and didn't pay much attention at first) and changed it to Active for my three domains, but the sites remain inaccessible: I keep getting the default web server's page and the message that there's no website at my address.
  8. I don't know what you mean with: Do I have a .well-known directory? How do I make sure that it is accessible? I checked and, right now, only the main page is accessible, I can access none of the other pages; I get an error: The requested URL /preguntas.php was not found on this server (to name one of the pages, for example). I logged into Plesk and there's a .well-known directory under public_html, permissions for group and others are read and execute, is it accessible as is, or should it have also write access for group and/or others? Would that be secure? Also, permissions for the files of my pages (preguntas.php, quienes_somos.php, contacto.php and productos.php), are all the same: Owner: rw-, Group and Others: r--. Same for index.php, but only it is accessible. My whole site is gone now! I only get the Web Server's Default Page, and Plesk states that: "You see this page because there is no Web site at this address." Well, there was!
  9. Hello. I tried to send an email in response to the contact form in my website and got an error message: 535 5.7.8 Error: authentication failed: authentication failure I use GMail to connect to my different email accounts, I have not changed passwords neither in Plesk nor in GMail. I tried to login directly to webmail to check the password but I the get an error 503 Service Temporarly Unavailable. User: infantx Site: infantex.com.mx Server: Tommy
  10. Mostly, they're given to us directly by the interested party. We mainly correspond with people we have a bussiness relationship with, i.e., customers and suppliers. Some other emails we gather from our contact form on our website, which are usually prospective customers asking for quotations, and the occasional prospective supplier offering products they consider we may be interested in. We don't have subscriptions lists, i.e., we don't send massive emails. Almost all of our emails are targeted towards a unique recipient. As such, we don't have an unsuscribe link or option in the email. When people don't want to continue receiving our mails, they usually write us to provide an alternative, updated address the emails should be addressed to... or they may provide an additional address they want us to send another copy of the emails to. And I say "almost" because we have send (kind of) massive emails. They were Christmas Card emails send to our regular clients and main suppliers. But they weren't that "massive", I mean, I entered the emails one by one, by hand. That's a though one. I mean 50 seems pretty low but, how many would it be enough? There's two people sending email from the infantex.com.mx domain. Yesterday, I sent 20 emails. Let's say the other person sends another 20. Then, there's this account (info) we use to answer emails we receive from the contact form, on a busy day that would be 5-10 (there's days we don't receive any). An also the "fiscal" account (cfdi) which we use to send invoices, etc. During our high season (back-to-school) we would be making five shipments daily but, mostly, invoices have to be sent to multiple addresses (the buyer and her assistants, accounts payable, warehouse, the occasional manager...), so it may be around 20. All in all, 100 emails a day may suffice, I would go with 200, just to be on the safe side. I'm attaching several samples: A reply to a request for quotation from a regular client. Sending new price list to a regular customer. A reply to a customer asking us to participate in a promotion event. A shipment notification. A conversation with our bank executives. Regards, P.S. I tried to attach the emails but they were rejected with a message that the maximum total size for attachments is only 21.8 kB (is that correct? I didn't use to have this problem). Instead, I uploaded them to a folder in my site: https://infantex.com.mx/files/email-samples/ new-price-list.eml
  11. Hello. I would like to have my email limit increased to 20 per hour per account. Since Plesk replaced cPanel and I moved my email to Tommy, the limit of 10 emails/h seemed somehow limited. I couldn't increase it then and I can't increase it know. However low it seemed to me, I had never hit it... until today that I was sending the new price list for this year to our customer base and began receiving returned mails that couldn't be delivered. I solved it scheduling the emails to be send later, but I would really like to have that restriction raised. Nothing spectacular, I would think that 20 per hour should suffice. Can it be done?
  12. This time, it worked. However, I had already solved the problem adding a DNS zone for infantex.com.mx and copying the DKIM record from there. As I mentioned in a previous post: I don't know whether I would have gotten the necessary records if I had run that command before creating (?) the records the way I did. Also, I could never get the mail and webmail.infantex.com.mx addresses to work. Anyways, I'm now back on Tommy. Regards,
  13. It didn't work. infantex@vps40:~$ sudo v-list-mail-domain-dkim-dns infantx infantex.com.mx [sudo] password for infantex: sudo: v-list-mail-domain-dkim-dns: command not found
  14. I don't think there's a forecast. Krydos is working on this issue.
  15. What I ended up doing is adding a DNS zone for infantex.com.mx (althoug it won't be used), deactivating DKIM for the domain and activating it again so that a DKIM record was created, and copied it's contents to Cloudflare. It seems to have worked. I used mailgenius to check it. DKIM turned out to be OK, but I was surprised to learn that both my domain (infantex.com.mx) and the VPS's IP (65.19.141.197) were blacklisted! Mailgenius report: https://app.mailgenius.com/spam-test/979562 However, upon checking https://check.spamhaus.org/, neither one appears to be listed. Should I research more on this subject? By the way, the v-list-mail-domain-dkim-dns command still gives me an error.
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