7706840

Hi HelioNet! I have realized that I no longer require my website, however I would still like to get the data from it via FTP. I went to the delete account page, entered in my details and after I hit enter before this. Is there any way I can get my account back? Username: skcgapps Server: Stevie URL: skcgoogleapps.co.cc (however this is no longer active) Thanks, 7706840 P.S. If you cannot get the account back, don't worry, I can live without it.

YAH!!!! cPanel images have loaded! (see image below... - yes it is my cPanel!) Thanks djbob! -- J.J.

Thanks everyone for your help. As there is no issue (yes I can know access the site ) this topic is solved. (Although there was never really an issue in the first place....) Sorry to cause all of you trouble! Thanks everyone (again). J.J.

Hi Guys, I have realised the problem. (Which I cannot fix ) I cannot access any website with the IP address 216.218.192.170 - don't know why as I was able to access it a week. At this stage I do not know if it is my ISP or Australia (where I live) that is blocking it. I can access 65.19.143.3 (if that helps...) I am extremelly new to IP addresses and a Google Search doesn't help me. Thanks everyone! JJ

Hi HelioHost & other Users! PLEASE CHECK POST BELOW FOR ADDITIONAL INFORMATION Ok. I've had my WordPress Site for the Past Month now and it is acting a bit weird. For the past week after typing in my Website Address (URL - details below) Multiple Browsers on Multiple Machines display a message like: I have cleared the internet cache on all machines. I CAN log into cPanel from the HelioHost main Website but not from the domain by placing :2082 after it. (Logged in today) Details for my Site: * URL: www.skcgoogleapps.co.cc * By typing in the above URL, cPanel should do a Permanent (301) Re-direct to: www.skcgoogleapps.co.cc/wp/ - the WordPress Directory --- That re-direct is still present * cPanel Username: skcgapps * Server: Stevie Thanks a lot for your help! HelioHost have the best support I have EVER seen from a Free WebHost! :D J.J.

Thanks Helio Host for getting the servers back up (although Johnny is still a bit wonky....) For all the users getting that message (it should be everyone that is on Stevie) it is because with the upgrades done to the server to increase stability, disk space available (yes, everyone now gets 500 MB of file storage ) and security enhancements, the version of cPanel needs to be verified. This is because cPanel is a paid piece of software for servers, it needs to be registered, probably with a serial number, for it to be used across an entire server. Hopefully this should be fixed soon (within the next 24 hours - fingers crossed ). You still should still be able to see your website, just you cannot access the Control Panel until it is registered. 7706840 -- P.S. I am not an admin, I am just a guy that is trying to help! Hi everyone! jje just posted this on twitter: Thanks jje for always keeping us posted!

Hi PenTester! All sites on Stevie are now functional - the server upgrades have finally finished! At the time of writing this reply, you can access your site, but not cPanel, as it needs to be registered! 7706840

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Thanks a lot jje, really helps! 7706840

Hi Helio Host! Just wondering if you know how long Stevie will be down whilst the upcp (not that I know what it means) is finished? Thanks, 7706840

Hi jje! Yes, it works! How stupid am I ???? Thanks!

Hi jje! Sorry that you couldn't get your head around it! Hopefully this explains it in more detail .... 1. I CAN log into cPanel with the new user name (skcgapps) 2. When you type in the domain name (www.skcgoogleapps.co.cc) I see the the "HelioHost Account Queued" page. In other words, www.skcgoogleapps.co.cc redirects to: http://www.skcgoogleapps.co.cc/cgi-sys/defaultwebpage.cgi instead of http://www.skcgoogleapps.co.cc/index.html I find this a little weird as you told me yesterday that my account was no longer queued? Thanks for your quick reply! -- 7706840 www.skcgoogleapps.co.cc

Hi HelioHost! My HH UserName was changed a few days ago after "jje" waited until the account was no longer queued. Since then, my account has been queued. HelioHost User Name: skcgapps (was whb27073 a few days ago before it was changed) Server: Stevie Main Domain: www.skcgoogleapps.co.cc Thanks, 7706840

Thanks everyone for your quick responses!

Thanks Krydos for your quick response! I would like my cPanel login to be: skcgapps if it is available! Thanks, 7706840