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HelioHost

Member Since 17 May 2012
Offline Last Active Jan 11 2020 07:58 PM
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Posts I've Made

In Topic: [HH#962295] Password

17 January 2020 - 03:12 PM

Hello.
Now it worked. The other times I tried it kept saying "error, keep trying
or ask for support".

Thanks for your help, Francesco.

Il giorno ven 17 gen 2020 alle ore 14:57 Heliohost Support <
support@heliohost.org> ha scritto:

> What error are you getting?
>
> You may view the status of your ticket by visiting:
>
> https://www.helionet...p?showtopic8358
>
> Thank you,
> Heliohost support
> https://www.heliohost.org/
> https://www.helionet.org/
>
>

In Topic: [HH#962295] Password

17 January 2020 - 01:24 PM

Hello,
the methods that you sent return an error, that's why I would like my
password to be manually changed.

Thanks, Francesco.

Il giorno gio 16 gen 2020 alle ore 23:47 Heliohost Support <
support@heliohost.org> ha scritto:

> Hello Francesco.
>
> You can reset your password following one of the two ways:
> Go to https://www.heliohost.org/reset/ in your browser and type your
> username or email address, it'll send you a link to change your password
> (*);
> If the above method doesn't work, go to
> https://johnny.helio...pass?start=1and type your
> username, then it'll send you a link to change your password (*).
> (*) On both cases a link will be sent to your email so make sure to check
> your spam folder as well.
>
>
> You may view the status of your ticket by visiting:
>
> https://www.helionet...p?showtopic8358
>
> Thank you,
> Heliohost support
> https://www.heliohost.org/
> https://www.helionet.org/
>
>

In Topic: [HH#101429] Account not legit for hosting

17 January 2020 - 01:05 PM

Email regarding account creation and email informations about host

A sexta, 17/01/2020, 13:02, Bruno Martins escreveu:

> I can prove ir with some emails.
>
>
>
> A sexta, 17/01/2020, 12:49, Heliohost Support
> escreveu:
>
>> I can't find any record that an account ever existed under that email
>> address. There was a server crash shortly after 8/4 that would've taken the
>> account offline, however you'd be in listed in our backup system if this
>> was what had happened to you. I don't see any indication you had an account
>> at all during the crash.
>>
>> Are you sure this was the email address you registered the account under?
>>
>> You may view the status of your ticket by visiting:
>>
>> https://www.helionet...p?showtopic8368
>>
>> Thank you,
>> Heliohost support
>> https://www.heliohost.org/
>> https://www.helionet.org/
>>
>>

In Topic: [HH#101429] Account not legit for hosting

17 January 2020 - 01:03 PM

I can prove ir with some emails.

A sexta, 17/01/2020, 12:49, Heliohost Support
escreveu:

> I can't find any record that an account ever existed under that email
> address. There was a server crash shortly after 8/4 that would've taken the
> account offline, however you'd be in listed in our backup system if this
> was what had happened to you. I don't see any indication you had an account
> at all during the crash.
>
> Are you sure this was the email address you registered the account under?
>
> You may view the status of your ticket by visiting:
>
> https://www.helionet...p?showtopic8368
>
> Thank you,
> Heliohost support
> https://www.heliohost.org/
> https://www.helionet.org/
>
>

In Topic: [HH#426360] Reset login password

16 January 2020 - 01:37 PM

The second link you provided did not work
it did no recognize my email address
I used the first link and it work
thanks

???? ???, 16 ??? 2020 ???? 1:12 ?.?., ?/? Heliohost Support <
support@heliohost.org> ??????:

> That link doesn't work reliably on Johnny.
> Try this instead: https://johnny.helio...setpass?start=1
>
> You may view the status of your ticket by visiting:
>
> https://www.helionet...showtopic=38349
>
> Thank you,
> Heliohost support
> https://www.heliohost.org/
> https://www.helionet.org/
>
>