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Member Since 17 May 2012
Offline Last Active Aug 20 2019 07:57 PM

#162274 Maintenance Complete

Posted by HelioHost on 20 August 2019 - 07:56 PM

The scheduled maintenance on Eddie is now complete and everything should be coming back online.

#161842 Backups Available

Posted by HelioHost on 17 August 2019 - 04:22 AM

Tommy backups are now available via https://www.heliohost.org/backup/

We backed up the home directories and mysql databases so far. We're still working on postgresql databases, but very few people use it so the backups are ready for the majority of people. If the backup system doesn't work for you post in customer service, and an admin can help you. If anything is missing from your backup please let us know as soon as possible. We plan on wiping Tommy and installing the new hard drive on August 20th, so you only have four days to figure out if anything is missing. If you let us know that something is missing before we wipe Tommy there is a chance we can find it and back it up for you, but after August 20th it will be gone forever.

#161235 Sparkie Purchased

Posted by HelioHost on 11 August 2019 - 06:09 AM

Between the money we've raised on the gofundme page https://www.gofundme.../sparkie-server and the money that has been donated to us directly through paypal since our fundraiser started in April we've now raised roughly 85% of the money we were asking for. Since we're so close, and since Tommy crashed we figured it's time to buy a new server even though we didn't quite make it to the full goal. You all did an amazing job of donating and we think you deserve a new server as a thank you for your efforts. Sparkie has been purchased and will be shipped to our datacenter next week.

#161148 Tommy Downtime

Posted by HelioHost on 09 August 2019 - 03:34 PM

The good news is Tommy's data is intact. We are currently backing up home directories, mysql, and postgresql databases before we try any further attempts to boot him up. We'll let you know when we have more information.

#160151 [HH#601597] help

Posted by HelioHost on 06 July 2019 - 03:14 AM

> I don't understand the meaning of this e-mail reply, please help me if my
> subdomain can be activated thanks

#158982 Sparkie Inactivity Immunity

Posted by HelioHost on 31 May 2019 - 03:25 PM

You can now earn immunity to your account going inactive by donating to Sparkie!


So now if you donate $5 you get double storage space. If you donate $10 you get double storage AND two months before you need to login again to keep your account active. If you donate $15 you get double storage and three months, and so on. If you already donated and received your double storage space we will be going through and handing out inactivity immunity as well soon, but if you'd like to make another donation to get even more inactivity immunity feel free.

Also keep in mind that whoever donates the largest amount will earn themselves a monstrous VPS for six months with 16 GB memory, 8 cpus, 300 GB hard drive space, unlimited bandwidth, a dedicated IPv4 address, and your choice of operating system. That's a $318 value! The current highest donation is $100 so if you donate $101 you could beat him and still save $217 over the price that the VPS would normally cost. Of course, if someone beats you, you're welcome to make another donation to take the lead again. The total of each person's donations will be used to determine whoever donated the most.

Over the last month we've raised $894 towards Sparkie, and another $370 directly through paypal. That brings our total to $1264 which is about 46% of the way to the goal of buying a new server. We're doing great everyone, and we hope to have the new server soon. Thanks!

#157675 HelioHost's Sparkie Server

Posted by HelioHost on 15 April 2019 - 02:18 AM

HelioHost is going to buy a new server named Sparkie!


- Anyone who donates $5 or more will have their shared hosting account storage doubled to 2000 MB.

- If you donated during our last fundraiser and already have 2000 MB, another $5 or more donation will increase your storage to 3000 MB.

- Whoever donates the largest amount will win a beast of a VPS for six months with 16 GB memory, 8 cpus, 300 GB hard drive space, unlimited bandwidth, a dedicated IPv4 address, and your choice of operating system. That's a $318 value!

Our servers are getting pretty old and slow so it's time to buy something newer and faster. The server we will be buying has 128 GB memory, and dual xeon processors with a total of 16 cpu cores. This will give us plenty of speed and room to expand our services in the future. We will install our new server, that we're going to name Sparkie, in our cabinet within a professional data center located in the heart of Silicon Valley.

Unfortunately, HelioHost has been losing money for the last few years. We still have enough money in our accounts to last for several more years so you don't need to worry about us shutting down tomorrow, but losing money every year like this isn't sustainable. We've made huge strides over the last few months to reduce our bills. Our projected yearly operating cost is down a whopping 18.87% over last year. We are also now earning 7.57% of our operating costs in the form of VPS sales, and we hope to be able to increase that further as we sell even more VPSes. The rest of our funding comes from ad revenue and donations.

Here's what our finances look like for 2018:

As you can see we lost $1839 in 2018. If we fully finance this fundraiser, not only will be be able to buy our new server, but we'll break even for 2018. Our goal of $2750 includes our 2018 deficit, the cost of the server, the rails, cables, and expected GoFundMe fees. With the addition of Sparkie to our server lineup we will be able to provide free hosting to even more users, and be able to sell even more VPSes. We believe this will allow us to stay afloat for many years to come.


#156232 SFTP Permissions

Posted by HelioHost on 16 February 2019 - 11:35 PM

Some changes have been made to all of the servers to fix the bug that results in all new files being uploaded with 664, and all new directories having 775 permissions. This is an annoyance for users because php especially doesn't like it when files aren't 644. The result of 664 php scripts is a 500 error which can be difficult for inexperienced users to diagnose. The last time we tried to fix this bug it resulted in a lot of other unexpected side effects which were worse than the original issue so since then we've just dealt with it hoping cpanel would eventually fix the issue, but unfortunately the bug still exists even on the latest version. Let us know if you notice anything like SFTP, FTP, file manager, etc. behaving oddly. Hopefully this is the end of the permissions annoyance for good.

#151608 Johnny Maintenance

Posted by HelioHost on 06 August 2018 - 01:29 PM

Since Johnny's uptime has been so poor lately we decided this would be a good time to do some extended maintenance to fix some memory leaks. We are archiving all of the accounts on Johnny to make it easier for users to move to Ricky or Tommy. If you're a donor an admin can move your account for you, or you'll be able to download your archive from our backup system shortly if you want to move your account yourself.

#148850 Johnny's Rebirth

Posted by HelioHost on 31 May 2018 - 11:07 PM

In about an hour we're going to open a limited number of free signups for the new Johnny server. This server is vastly upgraded over the last iteration in every way. Over the next few weeks is an especially good time to create your Johnny account if you want to use Java as the wait time for Tomcat access will start out at several hours on Johnny and will likely skyrocket to several months eventually. We're going to start out with a small number of signups each day and as the system gets fully tested by the first users we'll open it up over the next few weeks with the goal of having 24 hour availability of free signups per day as before. Creating those ridiculous numbers of accounts each day will inevitably result in instability as the server fills up, but we'll do our best to keep the uptime as high as possible. If you want a stable production grade server we still recommend Tommy or Ricky as both of those servers will continue to have limited numbers of new accounts per day. If you have any questions let us know.

#141410 Fundraiser for New Server

Posted by HelioHost on 13 January 2018 - 08:37 PM


HelioHost has created a GoFundMe to purchase a new server. We're going to name this server Lily, and our plan is to begin offering Windows hosting in addition to the Linux hosting we already offer. This will allow us to provide even more features than we already do. If you're interested in getting an account on this new server please donate today.

Also included in this server purchase we will be gaining 8 TB of storage that we can use to increase storage space on our existing accounts. Available harddrive space is really low right now, and as a result we've had to discontinue free account creations on our flagship server, Tommy. If you're interested in getting a Tommy account, or if you want more storage space on your existing Johnny, Ricky, or Tommy account please donate today.

#140818 Whitelist HelioMine

Posted by HelioHost on 05 January 2018 - 05:48 AM

We've noticed that Google Chrome and Windows Defender have started flagging HelioMine as malware on some people's computers. We assure you it is safe and it does exactly what we say it does: downloads a mining assignment and then uses your cpu to mine cryptocurrency for HelioHost. Unfortunately some hackers have hidden similar mining software inside other installers without telling people so some antivirus think that all miners are unwanted now. If we're telling you exactly what it's doing it's clearly not malware, but apparently intent doesn't weigh into these calculations.

Anyways, even if your miner was working fine you may want to check it again in case it has stopped working. In which case you'll need to whitelist it for it to start again. We have uploaded a new version of the installer that should make it easier to whitelist it without getting blocked. So far HelioMine users have earned us over $50. It would be great if we could get even more people mining though, because $50 is a lot, but we need nearly $600 each month to break even. Thanks to all of our donors and all of our miners for helping out.

#140608 Maintenance Complete

Posted by HelioHost on 02 January 2018 - 06:49 PM

We have finished the maintenance on Eddie, and both Tommy and Cody are fully online. However, due to a severe shortage of hard drive space on Tommy we're going to have to temporarily disable free signups.

#139868 [HH#49328] Suspended: zuzumu

Posted by HelioHost on 23 December 2017 - 06:47 AM

Username: zuzumu, Server: Johnny, Main domain: zuzumu.heliohost.org

Suspended: zuzumu

#138151 War Deploy Improvements

Posted by HelioHost on 26 November 2017 - 04:36 AM

The long awaited, much anticipated upgrade to the java deployment system on Tommy has been released. This update should vastly improve the deployment speeds. Prior to this update java deployments could take up to 24 hours. We estimate that if you change the name of your .war file or if it's a new deployment it could take up to 60 minutes, and if you use the same filename as your previous deployment it could go live in just a couple minutes. Let us know if you have any issues with the new version.