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HelioHost

Member Since 17 May 2012
Offline Last Active Jan 11 2020 07:58 PM
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#167757 Accounts Transferred

Posted by HelioHost on 22 November 2019 - 09:15 PM

The Johnny accounts are now done being transferred over to Sparkie. There were a few accounts that couldn't be moved automatically for one reason or another, so if your account is still offline let us know by creating a new topic in the customer service forum and we'll get you taken care of.

Johnny is now a clean slate so if you need php extensions or python modules installed for your site to work let us know. We'll be happy to install them for you, but we're not going to just blindly install everything that was on the old Johnny because we want to keep this server as fast as we can, and installing everything available will make him slow and bloated.

We'll be opening limited free Johnny signups tonight at midnight UTC. Over the next few weeks we'll try to find a nice balance between having as many signups open as possible, and keeping the load reasonable. Thanks for your patience and understanding during this much needed server upgrade. Also a huge thanks goes out to all of our donors who funded the purchase of this new server. You all are awesome!


#167742 Johnny Done

Posted by HelioHost on 22 November 2019 - 08:06 AM

Johnny has been rebuilt on Sparkie, and as I type the first accounts are being transferred over to the new server.

We have done considerable upgrades to the new version of Johnny, and we're excited to see what he can do. We increased the memory by 108%, and increased the CPU speed by 45%. Johnny also has all the latest software versions just like his big brother Tommy. We're hoping to be able to increase the time each day that we can offer free signups. The goal is to offer unlimited signups each day on Johnny, and continue to have limited signups on Ricky and Tommy to keep them stable. We have to turn away literally hundreds of potential users eager to try out our free hosting every day simply because our servers don't have enough capacity to support everyone that wants quality free hosting. This new Johnny server should go a long ways towards fixing that issue.

Free signups on Johnny are still closed while we continue to restore all of the existing Johnny accounts. Accounts that had java enabled already will not have to wait in line for java again, and those who were in line to receive java will still be in the same position in line. We'll make another news post once all the accounts are restored.


#166855 Johnny To Be Upgraded

Posted by HelioHost on 06 November 2019 - 08:24 PM

HelioHost is happy to announce that we're going to be upgrading the Johnny server soon.

You may have seen the fundraiser that we've had going to purchase a new server named Sparkie. We're not 100% to the goal yet, but we were so excited to buy a new server that we went ahead and bought it early. Hopefully we can get it fully funded soon. Since we already have the new hardware we decided this would be a great time to upgrade Johnny. He has been our slowest and worst uptime server since he was created in 2011. Just like we upgraded Tommy recently, it's time for Johnny to be upgraded. As part of the upgrade process we need to temporarily move all the accounts off Johnny though. As a Johnny user you have a few options:

Do nothing. If you don't do anything your account will automatically get moved to the new Johnny located on Sparkie. It's free, it's easy, and we'll take care of everything for you. The downside is your website will be offline for at least a couple days, if not a week or more. We're unsure how long it will take to upgrade Johnny, and until the upgrade is done your account will be offline.

Move to Ricky or Tommy for free. If you backup your Johnny account, and delete it you can resignup on Ricky or Tommy for free at midnight UTC. Keep in mind that signups are limited per day, and they will fill quickly. Tommy usually fills within a few seconds, and Ricky will surely fill fast too since so many people will be moving off Johnny. We will increase the number of available free signups as much as we can, but there simply isn't room on our other servers to move all of the Johnny accounts over even temporarily.

Donate to be moved to Tommy. This is the best option if you want to minimize the downtime on your site. All you have to do is donate as little as $1 USD and a HelioHost admin will move your account to Tommy for you. You don't have to delete your account or signup again or anything. Just make the donation, post your transaction ID and username, and we'll take care of all the rest. Tommy is our flagship server, and as such has the best uptime, and fastest speed of all of our servers. Even after we upgrade Johnny we expect Tommy to be better so this is a great opportunity to move if you're interested. If you want to donate $5 or more we'll even throw in double storage space as well.

Let us know if you have any questions. We plan on beginning the upgrade process in one week on November 14th.

Donate to Move


#165418 Transfer Complete

Posted by HelioHost on 05 October 2019 - 11:34 PM

All of the accounts that were on Tommy when he crashed have now been transferred back, or invited to create a new account. If you haven't received your invite, or if your account wasn't automatically transferred please let us know now by creating a new topic in the customer support forum.


#164664 Tommy Upgraded

Posted by HelioHost on 24 September 2019 - 05:39 AM

Our flagship server has received some considerable upgrades over the last month that we wanted to let you all know about. Tommy was already our best server, but since the opportunity arose we went ahead and made him even better. Obviously we had to replace the hard drive, but we didn't cheap out. We purchased a brand new high performance drive that in benchmark testing is resulting in up to 840% faster reads and writes than Tommy's old set up. We've doubled the number of CPU cores from 4 up to 8 which should allow even faster processing power and improved multitasking. We've also increased the memory by a whopping 160%, and increased the available swap space by another 160%. Tommy also sports all the cutting edge software, such as the latest versions of cpanel 82, django 2.2.5, flask 1.1.1, python 3.7, node 10.16.3, and a lot more. We're still in the process of moving people back onto Tommy, but we've already had some really positive feedback. One user that has been moved back to Tommy already simply said, "Wow! Tommy speed :)". We think that sums things up nicely. Let us know if you have any questions.


#164460 Tommy Is Back!

Posted by HelioHost on 20 September 2019 - 01:08 AM

Tommy has been rebuilt and we are already in the process of transferring the first accounts to him.

We will be going down the list of all of the accounts that were on Tommy when he crashed, and either sending an invite to the email address, or if the email address is already in use on Johnny or Ricky that account will be moved to Tommy. Obviously we can't move thousands of accounts in a single day so we will be working our way down a list that is more or less sorted by donation amount. This means that if you donated a relatively large amount you will be among the first to get back on Tommy. The list has been randomized somewhat though to be as fair as possible. It will likely take a few weeks to get everyone moved or invited back onto Tommy though so please continue to be patient. If your email address is on our list and you created a new account on Ricky or Johnny, but you don't want for whatever reason to be moved back to Tommy just let us know and we'll remove you from the list. Once all of the donors and previous Tommy account owners have been transferred or created their new Tommy accounts we will open Tommy for free daily signups again, but it will be a while before that happens. If you're not on the list, and don't want to wait for free signups feel free to make a donation at https://www.heliohost.org/donate/ and let us know the transaction ID. The email address that you donate from will be added to the list, and you will receive your invite when your turn comes. If you have any questions please let us know.


#163815 Node.js

Posted by HelioHost on 09 September 2019 - 03:23 AM

HelioHost is proud to announce that when the Tommy server comes back online we will be offering experimental node.js support. We will be posting a wiki article explaining how to get started with node.js soon. If you're not familiar with what this is check out https://nodejs.org/ We will be running node version 10.16.3 to begin with so make sure your applications are compatible. This is a feature that we've been asked about many times, and we're excited to offer it. Depending on the memory usage and load it puts on the server we may need to restrict the number of accounts that have access to it similar to how we have Tomcat access set up. Since node is really memory hungry we may need to enact memory limitations on each individual node instance as well. Let us know if you have any questions or comments.


#163448 PHP 7.3

Posted by HelioHost on 02 September 2019 - 12:09 PM

We're pleased to announce that we will be supporting PHP 7.3 when the Tommy server comes back online. This is in addition to PHP 5.4, 5.5, 5.6, 7.0, 7.1, and 7.2 that we already offer. Ricky and Johnny will eventually have PHP 7.3 as well when they are upgraded. Keep in mind that the Tommy server isn't currently available for signups, and we will make a news post announcing when user accounts can be created again.


#162801 Reusing Usernames

Posted by HelioHost on 26 August 2019 - 08:00 AM

Our account creation process has been improved.

When you create an account we actually create two accounts for you. One account is the hosting account itself, and the other is a forum account to make getting support easier. The way it worked before was if you deleted your hosting account you wouldn't be able to recreate that same username because your forum account still existed and would block anyone from choosing that username. This meant that you would need to get an admin to change your forum username temporarily before you would be able to recreate your hosting username. This was confusing for users because they would obviously think that since they can't reuse the username it must mean their old account wasn't deleted yet. It also made a lot more work for the admins because we would have to explain all of the above, then rename their forum account, and then rename it back once the new hosting account was created.

Now the account creation process not only allows you to use the same username as a forum account, but actually suggests it if it finds an already existing forum account that matches your email address. This also means that no one else can steal your username while you're in the middle of moving between two servers, because the only way you can have a username that already exists on the forums is if you have access to that email address.

The reason we implemented these changes now is because the Tommy server will be coming back online soon, and we want to make it as easy as possible for people to recreate their accounts. Let us know if you find any bugs or if things aren't behaving the way you would expect.


#162274 Maintenance Complete

Posted by HelioHost on 20 August 2019 - 07:56 PM

The scheduled maintenance on Eddie is now complete and everything should be coming back online.


#161842 Backups Available

Posted by HelioHost on 17 August 2019 - 04:22 AM

Tommy backups are now available via https://www.heliohost.org/backup/

We backed up the home directories and mysql databases so far. We're still working on postgresql databases, but very few people use it so the backups are ready for the majority of people. If the backup system doesn't work for you post in customer service, and an admin can help you. If anything is missing from your backup please let us know as soon as possible. We plan on wiping Tommy and installing the new hard drive on August 20th, so you only have four days to figure out if anything is missing. If you let us know that something is missing before we wipe Tommy there is a chance we can find it and back it up for you, but after August 20th it will be gone forever.


#161235 Sparkie Purchased

Posted by HelioHost on 11 August 2019 - 06:09 AM

Between the money we've raised on the gofundme page https://www.gofundme.../sparkie-server and the money that has been donated to us directly through paypal since our fundraiser started in April we've now raised roughly 85% of the money we were asking for. Since we're so close, and since Tommy crashed we figured it's time to buy a new server even though we didn't quite make it to the full goal. You all did an amazing job of donating and we think you deserve a new server as a thank you for your efforts. Sparkie has been purchased and will be shipped to our datacenter next week.


#161148 Tommy Downtime

Posted by HelioHost on 09 August 2019 - 03:34 PM

The good news is Tommy's data is intact. We are currently backing up home directories, mysql, and postgresql databases before we try any further attempts to boot him up. We'll let you know when we have more information.


#160151 [HH#601597] help

Posted by HelioHost on 06 July 2019 - 03:14 AM

>
> I don't understand the meaning of this e-mail reply, please help me if my
> subdomain can be activated thanks
>


#158982 Sparkie Inactivity Immunity

Posted by HelioHost on 31 May 2019 - 03:25 PM

You can now earn immunity to your account going inactive by donating to Sparkie!

https://www.gofundme.../sparkie-server

So now if you donate $5 you get double storage space. If you donate $10 you get double storage AND two months before you need to login again to keep your account active. If you donate $15 you get double storage and three months, and so on. If you already donated and received your double storage space we will be going through and handing out inactivity immunity as well soon, but if you'd like to make another donation to get even more inactivity immunity feel free.

Also keep in mind that whoever donates the largest amount will earn themselves a monstrous VPS for six months with 16 GB memory, 8 cpus, 300 GB hard drive space, unlimited bandwidth, a dedicated IPv4 address, and your choice of operating system. That's a $318 value! The current highest donation is $100 so if you donate $101 you could beat him and still save $217 over the price that the VPS would normally cost. Of course, if someone beats you, you're welcome to make another donation to take the lead again. The total of each person's donations will be used to determine whoever donated the most.

Over the last month we've raised $894 towards Sparkie, and another $370 directly through paypal. That brings our total to $1264 which is about 46% of the way to the goal of buying a new server. We're doing great everyone, and we hope to have the new server soon. Thanks!