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Member Since 17 May 2012
Offline Last Active Feb 16 2019 11:36 PM

Topics I've Started

SFTP Permissions

16 February 2019 - 11:35 PM

Some changes have been made to all of the servers to fix the bug that results in all new files being uploaded with 664, and all new directories having 775 permissions. This is an annoyance for users because php especially doesn't like it when files aren't 644. The result of 664 php scripts is a 500 error which can be difficult for inexperienced users to diagnose. The last time we tried to fix this bug it resulted in a lot of other unexpected side effects which were worse than the original issue so since then we've just dealt with it hoping cpanel would eventually fix the issue, but unfortunately the bug still exists even on the latest version. Let us know if you notice anything like SFTP, FTP, file manager, etc. behaving oddly. Hopefully this is the end of the permissions annoyance for good.

Account Load

13 February 2019 - 06:49 PM

HelioHost users on Tommy can now track the resource usage of their account with a graph in cpanel. Load and memory usage has always been a rather confusing aspect of our servers. Sometimes websites that were born on our servers get too popular for us to support them on our free shared hosting plans, and unfortunately they have to migrate to a VPS or find a way to reduce their load. Other times users may be running a poorly written site such as Wordpress and even though they aren't getting hardly any traffic their site begins to slow down our servers or cause downtime. Rather than causing the thousands of other sites on that server to have poor performance we are forced to suspend the high load account.

If your account is on Tommy you can now keep an eye on your own load so hopefully it won't come as quite as much of a surprise when we have to suspend your account. This will also allow you to notice the high load prior to the point where it will result in your account being suspended and correct the issues to reduce load. The graph represents a comparison between your account and the rest of the accounts on your server. If your cpu or memory usage is listed at 100 that means your account is using more of that server resource than all of the other thousands of accounts on the same server as you, and you have a high chance of being suspended. You can find the new cpanel buttons listed under the metrics header, or by searching for "load" in cpanel. After the new plugin is beta tested on Tommy we plan on implementing it on our other servers as well eventually. Let us know if you have any questions or if you notice anything odd about the new plugin.

[HH#147437] Java installation

18 January 2019 - 03:10 AM

Username: laleksan, Server: Tommy, Main domain: laleksan.heliohost.org

Hello Admin,

Please start Java installation for my account.

I want to deploy my servlet.

Host: tommy.heliohost.org

User Id: laleksan



[HH#324388] Unarchiving my site

17 January 2019 - 08:50 PM

Username: N/A, Server: N/A, Main Domain: N/A

Can I get my site unarchived please my username is pizzan and my site is
myradportfolio.ml i am pretty sure that is my account for that site

[HH#549988] Asking for VPS payment method

16 January 2019 - 01:35 AM

Username: widiu7, Server: Ricky, Main domain: dio.heliohost.org

Hey, I=E2=80=99m Danar, from Indonesia. For now, just let me ask.
what kind of payment method for pay VPS per month?
actually, I don't have a credit card, and my parents not give me =
permission to use it.