gaucho

Just spotted an error in last post, domain should read: phantomtest.co.cc

Hi, I recently created an account on johnny: username: phantom domain: phantom.co.cc I copied a couple of web pages to my webspace, however, when I tried to access my site earlier today from within my local browser, I received a message indicating no such site exists. But when I tried to access my account via the cpanel on the heliohost home page, I was able to view my file manager and access my email. When I checked again, some time later, I was now able to access my site without any problems. However, I have just returned to check my site, and I appear to have the same problem I encountered earlier in the day. Please could you let me know what might be the cause of this problem? Has my account not been set up correctly? Have I not correctly configured my settings? Or is it just a case of heavy traffic on the servers? Any help on this matter would be greatly appreciated. Thanks in advance. G

After following the advice of another post on here, it would seem that resetting my router and trying again seems to work. Thanks.

I have received the email with the reset password (thank you) however, when I try to enter the username "phantom" with this new password (ensuring all characters lower case and correct), I still get an invalid login message. Do I need to wait for a certain period of time before this password works? Thanks.

Hi, I created a new account on johnny a few days ago and received an email of confirmation. Extract from email: From: "no-reply@heliohost.org" <no-reply@heliohost.org> Sent: Friday, 13 July 2012, 0:26 Subject: Hosting Account Installed! Your hosting account at HelioHost has been added to the creation queue. Here is your account information: Username: phantom (note: case sensitive!) Domain: phantomtest.co.cc Control Panel URL: http://phantomtest.co.cc/cpanel My username no longer appears in the creation queue, but I am still not able to log into cpanel. I have tried to follow the instructions to reset my password, but even with the new password provided I still get an error message stating login invalid. Please could you tell me if I have done something wrong during setup? Or is this something you are able to fix. Thanks. G