Ah, OK thanks. Interestingly, since you did this, I kept getting an browser error message initially. I tried page refresh and emptying the browser cache but nothing changed. Then, after reading something on a web site about that error message I re-configured my machine from using Google's DNS to Open DNS and now I get through to the Heliohost 'account queued/24 hours' message. In case anyone else has that problem Open DNS are at these IPs: 208.67.222.222 and 208.67.220.220