wolstech
-
Posts
18,789 -
Joined
-
Last visited
-
Days Won
738
About wolstech
- Birthday May 17
wolstech's Achievements
-
VPS admin would need to check on this for you.
-
Removed.
-
[Solved] REQUEST: Please turn off WSGI control access for now.
wolstech replied to softhauz's topic in Escalated Requests
Escalating to have this turned off for you. -
What username are you trying to use to log in? The account that I think is yours (sharecirclee) is active on Morty on my end, and the website is working fine.
-
[Solved] Cant log into heliohost due to database error
wolstech replied to wltr's topic in Escalated Requests
Usually this lasts about 10 minutes, so 30 is a bit excessive. Escalating. -
[Solved] Cant log into heliohost due to database error
wolstech replied to wltr's topic in Escalated Requests
Did you try again in a bit as it says? For Johnny users, this is normal every day around 1100-1200 EST when the server performs its routine database restart. -
Your account has been reset, and you'll receive an email shortly with a link to complete the process and create a new account. If you need any data from your old account, a backup of your old account may be available at https://heliohost.org/backup/ once the process is complete. Note that if your account was reset due to malware or a Terms of Service violation, a backup of your account will not be created.
-
No. That said, it will still get killed if you exceed your load limit and get suspended. As of right now, it looks like the script is using so few resources that that won't be an issue.
-
Krydos will need to look at this. It show active in the admin tools on my end but is still displaying an inactive page...
-
Escalating...
-
It looks like its working to me. If you replace the files, you may need to expressly restart the app in Plesk, and/or wait 2 hours for Apache to restart before you see any changes. During that time, you may see errors. https://api.qutegifts.co.uk/api/health
-
We don’t allow outbound on nonstandard ports by default. I assume the remote end’s port can’t be changed? If not Krydos can unblock it.
-
That module doesn't appear to be installed, but we may be able to add it. If you decide to run it here, let us know and we can look into whether that can be installed for you. You can see a list of modules available on Tommy here: https://krydos1.heliohost.org/pyinfo/info3.12.py
-
I wonder if the Tommy upgrades last week broke it. Kind of weird that you can't change the password, as that would usually be the first suggestion. Are you using FTP(S), or SFTP? I would suggest trying SFTP if possible (use tommy.heliohost.org as the host name, port 1373, and you plesk username and password for the credentials).
-
That's normal for new accounts since we don't set those up by default. DKIM, SPF, and DMARC have been set up for the domain potato-launcher.heliohost.us. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.
