wolstech

You have to wait 2 hours after enabling it before it works. It's working now.

Change the server host names (for receiving and sending) to tommy.heliohost.org

The settings shown in plesk don't work properly in our environment because of our non-standard implementation, and the fact that we allow external DNS. Very few people have actually gotten them to work, and even then they usually have to forgo SSL because many mail clients don't like the fact the server identifies itself by its server host name, which doesn't match your domain name. As I said above, please use your server's host name (johnny.heliohost.org, tommy.heliohost.org, morty.heliohost.org depending on the server you're on) for both of those host names, and the connection issues should go away.

It's not free. I forget the exact price, but it adds like $13 or $14/month to your cost for the license. do you still want to install this? Or would you prefer something free instead like Hestia?

Please check your PMs for information regarding your Lily account.

Direct access to phpmyadmin via external link is not supported. You need to launch it from the Databases page within Plesk because Plesk sends additional data to it to tell it what user and databases to display.

Krydos will need to assist with this.

The pending suspension for that account has been cancelled. The other user hasn't contacted us yet, so easy enough for us to fix. Shared IPs do indeed cause this issue, and it's been occurring more and more frequently lately due to the use of VPNs along with smaller providers using networks with frequently rotating / shared exit IPs...

We didn't even see this until now since it's posted in a section of the forum that isn't meant for support (we don't monitor the General Discussion sections nearly as closely as we do the actual support sections). Moved to customer service. Is this issue occurring on your VPS? Or do you have a Plesk account with a different username? For this account, there's two issues: Webmail isn't turned on in Plesk (Plesk->(your domain)->Mail Tab->Mail Settings->set Webmail = Roundcuble->Apply->Wait 2 hours Afraid.org is a known incompatibility with our service...it breaks basically all email related features among other things. For best results, use our name servers instead. If the domain is registered through them, I believe you need to contact their support to have NS records enabled so you use our NS.

DKIM, SPF, and DMARC have been set up for the domain tanzilskill.helioho.st. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

As a reminder, our terms of service prohibits hosting proxies on a Plesk account. A VPS is required to host these due to the amount of resources they use. Do you still want this domain?

Make sure you're entering johnny.heliohost.org in your mail client as the SMTP/IMAP server host name, not your domain name.

1. Yes, all accounts have SMTP by default, but the required DNS (SPF/DKIM/DMARC) has to be requested in order for mail from your domain to deliver to most providers. Do you want me to set that up? 2. Plesk uses 25 (insecure) and 465 (SSL/TLS) for SMTP. Authentication is required (use the email address and password of a mailbox you create in Plesk to send messages from that mailbox). 3. The SMTP host name should be johnny.heliohost.org, not mail.tanzilskill.helioho.st. This is likely why you're experiencing issues. 4. Sending limit of 50 messages per day. Note that each recipient counts as a message, so 1 email sent to 50 people counts as 50 emails. Exceeding this will result in loss of email service. If you need more, you need to request an increase (which requires sample emails as well as answers to some questions about things like how to unsubscribe). Also, be aware that Webmail has to be turned on manually if you want that feature. That can be done in Plesk->(your domain)->Mail->Mail settings (change Webmail to Roundcube). It takes 2 hours to take effect if you change it.

Glad to hear you got it working! Please let us know if you need anything else.

Please see https://wiki.helionet.org/502_Bad_Gateway and https://wiki.helionet.org/504_Gateway_Timeout The short version is the server is either restarting Apache or overloaded and too busy to process your request.