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Member Since 25 Oct 2009
Online Last Active Today, 01:00 PM

#157918 [HH#916219] Custom domain doesn't work yet

Posted by wolstech on Yesterday, 02:54 PM

That domain is working for me.


Please note though that because you're using CloudFlare, we cannot provide support for domain-related issues.CloudFlare by design makes it impossible for us to verify whether your DNS settings are correct. If you're still experiencing issues with this domain, please remove CloudFlare and set your nameservers to ns1.heliohost.org and ns2.heliohost.org.

#157854 Suspended: callebad

Posted by wolstech on 17 April 2019 - 06:44 PM

You can't attach them, you have to put them on something like Google Drive and link to them. If you prefer, you can email them to wolstech@heliohost.org instead. Just post here letting me know you sent them so I remember to check my email.

#157829 Forum Stuck on Mobile View

Posted by wolstech on 16 April 2019 - 10:49 PM

Fixed. Clear your cookies then restart your browser to get the normal view back.

#157826 Suspended: callebad

Posted by wolstech on 16 April 2019 - 07:02 PM

deny from all has been added to the infected WordPress installation to block it from running, and your account has been unsuspended. Please remove the infected WordPress installation quickly.


As for the second account, we usually ask for a government ID from each person to prove two actual people exist, as we see a lot of cases where someone pretends to be two people to get a second account. Are you and your brother able to send a scan or picture of your ID to us (a driver's license/passport/etc. will work, please send by PM for privacy)? Once we receive them, we will note the second account so it won't get suspended, then let you know so you can delete the ID pictures.


The second account ebad will be suspended if we don't receive the ID information within 3 days of this post.

#157796 HelioHost's Sparkie Server

Posted by wolstech on 16 April 2019 - 12:41 PM

10% to goal after just one day :)

#157640 [Solved] HeliohHost Donate (Krydos)

Posted by wolstech on 13 April 2019 - 01:23 PM

He only insists on starting it himself because he doesn't want random people having access to the money, which is completely understandable, and I agree with him on that.

We are planning a fundraiser that you're more than welcome to promote, but we haven't quite finished planning it yet. Around here, things tend to move quite slowly, so don't expect things to happen overnight. Several weeks to several months is a better timeline to expect.

@flazepe: That's Krydos.

#157252 [HH#521278] =?gb2312?B?W0hIIzE4MjU3MV0gu9i4tDogW0hIIzQ0NDM3OV0gQWJvdXQgYWNjb3...

Posted by wolstech on 26 March 2019 - 02:47 PM

Note that outlook.com sends our invite to spam. Check your spam filter for it. If you can't find it, please provide us a different email address and I'll be happy to resend it.

#157007 [Solved] Error 500 on Tommy Cpanellogin screen

Posted by wolstech on 18 March 2019 - 02:39 PM



WordPress is completely unoptimized and could cause a high server load (depends on what plugins you use).

Ironically, WP was actually the direct cause of at least one if not more than one of the /var issues. The downtime was basically a result of WP getting infected and sending spam (email lives on /var when it's waiting to be sent...in that case, the spam never sent because it was spam, so it sat and clogged up the space).


We recommend not using WP if at all possible for this and many other reasons...

#156984 [Solved] Error 500 on Tommy Cpanellogin screen

Posted by wolstech on 18 March 2019 - 09:37 AM

That last few cases of this were caused by abuse, specifically infected Wordpress installations generating thousands of spam emails. Even though our system prevents them from sending, they still waste space...

We ought to just make it larger though in my opinion. Even after cleaning it only has maybe 1GB free.

#156972 [Solved] External connection to database failure

Posted by wolstech on 18 March 2019 - 01:25 AM

Did you enable remote mysql? There's a separate page in cpanel where you have to add the IPs that will be connecting (or % to allow all).

#156875 [Solved] Change username

Posted by wolstech on 13 March 2019 - 02:54 PM

The old forum account? Merged into panther3 so the posts still belong to you. I'll rename panther3 after you sign up.


Your old hosting account has also finally deleted.

#156873 [Solved] Change username

Posted by wolstech on 13 March 2019 - 02:53 PM

Try it now. It was because you had an old forum account from last year. I just merged them.

#156869 [Solved] Change username

Posted by wolstech on 13 March 2019 - 02:40 PM

Your old account is currently showing as inactive and pending deletion.


Email sent. You can sign up without waiting for it to finish if you want. Once you do, let me know so I can fix the forum account.

#156867 [Solved] Change username

Posted by wolstech on 13 March 2019 - 02:21 PM

Please delete your account here: http://heliohost.org.../scripts/delete After doing that, post the email address you would like the new account under. You'll receive an email that can be used to sign up without waiting for Johnny to open tonight. 


We can't rename the forum account until after you sign up again (it will conflict if we do the forum account first).

#156790 private name servers

Posted by wolstech on 09 March 2019 - 02:17 PM

It might work if you specify both the custom NS names and the IP addresses (glue records) of our name servers at your registrar, but I'm not sure if this would work or not. You would need to create A records for the custom names in cpanel as well, pointed to the IPs of our name servers, so our system is aware of the names.

I'm not sure whether cpanel will like it though when it goes to do name server checks. I'm not sure if it looks at the name, or at the ip of the server being used. If it's the name, this won't work for letting you create new domains.

Officially, we don't support any configuration other than the one we list.