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Member Since 25 Oct 2009
Online Last Active Feb 21 2023 07:22 PM

#176527 [Answered] Python

Posted by wolstech on Yesterday, 03:17 PM

File needs to be in cgi-bin as well. If it's not, you need to enable CGI in whatever folder you use with .htaccess.

#176485 Can't add my domain

Posted by wolstech on 30 June 2020 - 02:00 AM

That error is because that domain is set as your main domain. You cannot add a domain as an addon when it's already your main domain.


I've verified the DNS for your domain is correct. Please remove CF and set your name servers at your registrar to ns1.heliohost.org and ns2.heliohost.org, and it should start working. We do not support using CF, and because it hides the real DNS records from our testing tools, we cannot provide any further assistance until CF is removed and the name servers are pointed to us.

#176450 [Solved] asp.net access request

Posted by wolstech on 28 June 2020 - 02:38 PM

Johnny itself does not support ASP.NET, but you can get it through our Windows server Lily. Please keep in mind that Lily is experimental and has no user interface or control panel.


Will that work for you? If so, I'll set up an account for you when I have a moment and send you the credentials.

#176372 Issue with ftp

Posted by wolstech on 25 June 2020 - 02:51 AM

Plain FTP is just that...data sent in plain text. FTP over TLS is the usual solution here, but we don't support it because we recommend SFTP. You could try it if you want (use "explicit" TLS instead of "plain" if you want to try), because it does work on my account, but then my account was the second account ever created. Newer accounts seem to not work right with it, while older ones do.


Hostname: tommy.heliohost.org

Port: 21

Encryption: none/plain (as above, FTP over explicit TLS might work, but it's not officially supported).


Username and password were your choice. Keep in mind that you need to type the whole thing, including the domain (e.g. ftpuser@domain.heliohost.org) when using these extra accounts. Just using the prefix (e.g. ftpuser) won't work.


IP bans are measured as failed attempts over a rolling 1 hour period. The exact number of attempts needed to earn an IP ban varies by protocol and is intentionally not published for security reasons, however I will say the numbers currently set for all protocols are substantially less than 30 attempts per hour.

#176353 [Solved] IP Blocked

Posted by wolstech on 24 June 2020 - 02:21 AM


#176307 Requesting Logs for my files

Posted by wolstech on 22 June 2020 - 02:04 PM

What language are you using?

Java is the only one we would really have logs for. Python errors usually appear in cPanel under error logs, and php will produce an error_log file in the folder where the script is.

#176165 [Solved] Account suspended

Posted by wolstech on 20 June 2020 - 09:19 PM

Luigi probably doesn't know that email suspensions have to wait until the mail counter resets before they can be unsuspended. You'll need to wait until at least midnight UTC.

#176123 [Solved] Can't access web server via FTP

Posted by wolstech on 20 June 2020 - 03:52 AM

His port number is indeed wrong. 1342 is the correct port for Tommy (the 1373 he lists is for Johnny).

#176100 [Solved] Can't access web server via FTP

Posted by wolstech on 19 June 2020 - 06:45 PM

Does plain FTP on port 21 work?


Sometimes SFTP has weird issues.

#175854 [Solved] Account was archived

Posted by wolstech on 12 June 2020 - 04:52 PM

That will work, but you must make sure the URL does not end in ".html". If it does, it won't count.


The preferred method is https://heliohost.org/login/ , however that page often won't work when load is high (it'll claim your password is wrong when that's the case).

#175770 [Solved] account archived or suspended

Posted by wolstech on 09 June 2020 - 07:27 PM

The contents of that account appear to be against our terms of service.


Your site will not offer any service that purports to modify or add game content (e.g. skins or playable items such as weapons) or credits (e.g. gold, coins) to third-party online game accounts.


The contents of fskin.ml seems to doing just that. It's been around for over 2 years though, and predates that clause in the TOS by 9 months, but it could still qualify as phishing if usernames and passwords are being collected.


Can you explain what you're doing and why it should not be considered phishing?

#175337 [Solved] Username Change and Package Installation

Posted by wolstech on 26 May 2020 - 02:24 PM

Username changed.

#175109 [Solved] Tommy Invitation Code says Invalid

Posted by wolstech on 21 May 2020 - 03:51 PM

It probably expired. Please provide the transaction ID like flazepe asked for, we can send you a replacement. :)

#174819 [Solved] Unarchive

Posted by wolstech on 14 May 2020 - 07:06 PM


#174733 [Solved] issue wp_version_check().

Posted by wolstech on 12 May 2020 - 03:37 PM

You'd have to toss it out and start over. That's the one downside. Most people we make this recommendation to are newcomers, so they haven't built anything yet.