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wolstech

Member Since 25 Oct 2009
Offline Last Active Today, 08:05 PM
*****

#181636 [Solved] Suspended: gideonco

Posted by wolstech on 25 November 2020 - 02:33 AM

Looks at domain

Sometimes you have to wonder why they even ask...


#181364 [Solved] Suspended: licjlbi

Posted by wolstech on 16 November 2020 - 10:15 PM

This one was a mistake on my part (was accidentally included when I was manually processing a bunch of likely-phishing sites from Nigeria as Suspicious the other day...your account does not fit the profile used to suspend them and shouldn't have been included).

 

Unsuspended.




#180992 [Solved] Hosting ASP .NET web app

Posted by wolstech on 08 November 2020 - 10:42 AM

Sure. It'll probably be tonight before I'm at my computer to set you up, but I'll send you a PM with information once i create an account for you.

Please keep in mind that while Lily is fast like tommy, it's also quite bare. It has no proper user interface or other niceties (just ftp and phpmyadmin), so there's a bunch of things (mostly IIS settings) I might need to do for you. We have a bunch of other users on there though, and they're doing quite well with it.


#180915 [Solved] Suspended: rakinar5

Posted by wolstech on 06 November 2020 - 10:37 AM

Rakinar5 has been unsuspended.

You can change the email address in cpanel under "contact information" (it's all the way at the bottom). Please keep in mind that things like our website may take a few hours to update once you change it.

Also, if your unaware, you can host more than one domain on a single account using the alias or addon domain features. Since you had multiple domains, if you want me to free them up so you can add them as addon or alias domains on your rakinar5 account, please let us know.


#180806 [Solved] Suspended: reishi20

Posted by wolstech on 03 November 2020 - 04:17 PM

Your account was suspended because Wordpress is causing too much load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server.

This is really common for Wordpress. It can cause massive amounts of load even if you're hardly getting any traffic to your site. Wordpress is also incredibly insecure and very easy to hack. We see Wordpress accounts get hacked all the time and usually the hacker sets up a phishing site on your domain. We strongly recommend using any software other than Wordpress.

Something that might help is this simply static Wordpress plugin (supported up to v4.9, or on v5.x if used with the ClassicPress plugin). It will speed up your site, reduce the load you cause, and reduce your chance of getting hacked. If you try it let us know how it worked out for you.

If you insist on using Wordpress you might want to consider purchasing a VPS instead. VPS hosting gives you an entire virtual server to yourself, including no load limits, a dedicated IP address, and full root access. Wordpress sites load relatively slowly on our shared hosting, but they will be much faster on a VPS.




#180730 [Solved] Suspended: dragdow2

Posted by wolstech on 01 November 2020 - 10:06 PM

Your account was suspended because Wordpress is causing too much load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server.

This is really common for Wordpress. It can cause massive amounts of load even if you're hardly getting any traffic to your site. Wordpress is also incredibly insecure and very easy to hack. We see Wordpress accounts get hacked all the time and usually the hacker sets up a phishing site on your domain. We strongly recommend using any software other than Wordpress.

Something that might help is this simply static Wordpress plugin. It will speed up your site, reduce the load you cause, and reduce your chance of getting hacked. If you try it let us know how it worked out for you.

If you insist on using Wordpress you might want to consider purchasing a VPS instead. VPS hosting gives you an entire virtual server to yourself, including no load limits, a dedicated IP address, and full root access. Wordpress sites load relatively slowly on our shared hosting, but they will be much faster on a VPS.


#180589 [Solved] Donation

Posted by wolstech on 30 October 2020 - 02:34 AM

You will eventually get an email about the VPS. When you receive that, you can respond with the donation information if it hasn't already been set up. Krydos will see this post at some point when he checks the forum next, so it's quite possible he'll just set it up.




#180506 [Solved] Trying to get email to work for my custom domain

Posted by wolstech on 28 October 2020 - 03:37 PM

I just sent a test email from Gmail to jpl [ @ ] imediaearth.com and can confirm that the message was received successfully. :)




#180505 [Solved] Trying to get email to work for my custom domain

Posted by wolstech on 28 October 2020 - 03:27 PM

The domain imediaearth.com is stuck in limbo...it's half-added. It shows in the admin tools as being on your account, but not in WHM. It also didn't appear under addons or aliases in the user cPanel, yet had DNS records that Krydos found. Reparking yielded:

Park::park failed: (XID shmkf9) A DNS entry for “imediaearth.com” already exists. You must remove this DNS entry from this server or all servers in the DNS cluster to proceed.

The domain imediaearth.com has been cleaned up, and re-parked on your Tommy account. Give it an hour or so, and the queued page should go away and mail should start working.




#180292 [Solved] Message: mysqli::real_connect(): (HY000/2003): Can't connect to...

Posted by wolstech on 24 October 2020 - 02:08 PM

You've done all the steps right. Depending on the host though, there are a few that block external databases on their end, so it might actually be that your other host doesn't allow it.

What happens if you try to remotely access your database from something like your home computer?


#180196 [Solved] Account blocked, please help!

Posted by wolstech on 21 October 2020 - 07:08 PM

Unblocked.




#180174 [Solved] Suspended: ginger

Posted by wolstech on 21 October 2020 - 11:14 AM

You’re suspended for having more than one account. Which one do you want to keep?


#180016 [Krydos] VPS Linux kernel removed

Posted by wolstech on 17 October 2020 - 06:25 PM

Krydos might be able to put it back, or might need to reinstall the OS. Lets see...




#179921 [Solved] Suspended again...

Posted by wolstech on 15 October 2020 - 09:46 AM

Unsuspended. :)


#179857 [Solved] Unblock request

Posted by wolstech on 13 October 2020 - 04:37 PM

Unblocked.