My problem fits BOTH Scenarios #1 & #2 PARTIALLY, but fits neither EXACTLY.
> My UserName is rdmbrla
My Domain is http://RDMRedStick.heliohost.org
My server is stevie
> On MAY-20, I was E-mailed this warning:
"...
Dear rdmbrla,
Your hosting account at HelioHost has been suspended as a result of account inactivity. If you want to keep your account, please renew it by visiting http://www.heliohost.org/scripts/renew.php?username=rdmbrla. If you do not renew your hosting suscription within a week, your account will be permanently deleted. This is your final warning.
..."
I clicked the Email's supplied "renew"-link; it seemed to work (as it has before), and my account was APPARENTLY un-suspended.
> Somehow, though, between then and now, this account is now in some sort of "limbo" / purgatory:
> I can NOT log-in to my cPanel (via the HelioHost home-page); it says only "Login Attempt Failed!".
> If I point a browser at http://RDMRedStick.heliohost.org, I'm re-directed to the "HELIOHOST ACCOUNT SUSPENDED" page (ie, http://rdmredstick.heliohost.org/cgi-sys/suspendedpage.cgi).
> I've also tried other links to the renew script(s), found in other places --- no difference.
> Could this be related to your recent work re: the new Cody & Johnny servers?
> Can I possibly have you un-suspend this stevie hosting-account, PLEASE?
Thanks in-advance,
rdmbrla