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trinucc

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  1. We recently moved trinucc.heliohost.org to trinitys.heliohost.org Our domain name, tirnityskippack.org, is using ns1 and ns2.heliohost.org as their dns manager When trying to add parked domain/server alias, it throws an error stating that the dns entry is already in the server cluster. I assume from our defunct Stewie instance. Could we get this removed, and/or informed how to remove this so we can finish our migration? Thanks
  2. Thanks for handling this...not sure at this point what is causing the high server load, but we'll look into this.
  3. Not sure why we're suddenly suspended--site has been active: trinucc Stevie www.trinityskippack.org Thanks for your help.
  4. Thanks for the extra clarification. I'll have to tackle this later on when I have the time to work on it. Much appreciated.
  5. I'm sorry, but I don't understand your response--I have only been maintaining the website content for the past several years, but I'm not the person who built it. Nothing has changed in my status as the database user since I took over my role. With what little bit I grasp from your response, I can understand that your suggestion might have some sort of impact if I was having trouble getting into the database to begin with, but that is not the problem at all. The issue is that for other persons trying to access our site using www.trinityskippack.org , they get the Connection Problem message. (But they are not trying to get in there as the database user, which is what is confusing me about your response.) Sorry about my technical ignorance.
  6. I'm having no problem logging in and modifying content for the website I oversee, but nobody has been able to access the site for the past couple of days. Username: trinucc Site should be available at www.trinityskippack.org When URL is typed in the message generated for the past several days says: Connection Problems Sorry, SMF was unable to connect to the database. This may be caused by the server being busy. Please try again later. Your help with this is appreciated.
  7. I, recurring issue by the way, am having databases on Stevie, disappear. The database is listed in the MySQL link, but when the database is checked, there are no tables in it. I haven't noticed any regular time interval on it, it appears to happen randomly. I will pay closer attention to it if it occurs again, and try and record more information, but I had read in a random post somewhere that there may be a MySQL issue with Stevie right now where the entire system is shotty. is this true? or should I keep smacking my head against the wall trying to fix this website? Thanks
  8. Krydos and Hussam, Thanks for reactivating our site......and since we really don't need the the SMF (the forum software), I have uninstalled it, rather than updating it....this was under the advice of one of the university students. However, we now have some coding issues, which is up to us to resolve, not heliohost. I wanted to go into the heliohost email system to delete all of the spam that accumulated there from before, but can't log in for some reason. I'm guessing it's a password issue, but that is a minor problem for now. Thanks for all you've done and your suggestions---now I'm working on getting the student designer of our page to help restore the functionality of the coding, now that references to the SMF are creating a problem. Your help has been very much appreciated.
  9. Thanks, everybody! Looking forward to getting our website reactivated.
  10. OK....personal conflict (hospital testing!) is taken care of and I'm back home. Again steps to get the trinucc site unsuspended. If I understand the earlier postings/suggestions correctly, disabling the heliohost email capability for our site (or at least changing a setting to just a maximum of one email per day) should take care of the problem that Heliohost is concerned about--at least that way we will not have a potential spam bot sending out thousands of emails. Am I correct in that assumption? If so, then I would like to request that our account be unsuspended--and I would hope for a bit of guidance as to how to make the necessary email changes. (By the way, if it helps I was able to get in touch with one of the university students who helped build the site in the first place. He indicated that "We didn't use any of the common hosting systems on the website, although i think we did use a plugin called "softaculous" for the forum system. If any emails are being sent exploiting an added on software, it would have to be through softaculous.....we didn't program anything into the website to send emails, but that doesn't mean that there isn't anything in our code that could somehow backdoor into the email....) Thanks
  11. Thanks, hussam, although I must admit I only know a whole lot of what you are talking about. (I set up my personal email with an SMTP account, but I don't think that's going to help with this situation anyway.) I am going to have to put this problem on hold, now, for personal reasons which interfere with my being able to do anything about this on Tuesday anyway (and possibly for a couple days afterwards, depending on how things unfold tomorrow).....and obviously to do anything about this, the account has to be unsuspended first anyway, which I hope can take place once I'm back into action. I'll post here again when I'm able to, so something can be sorted out here.
  12. You are right....I have no idea if Wordpress (or similar) is on the account and I don't know how to update the software. Unfortunately, the students who built the website) graduated a year ago, and I don't know if there is any way to get in touch with them (not that they have any obligation this point anyway) So how can we proceed from here? I certainly am sensitive to Heliohost's realities, but obviously the church wants its website up an operational again. Thanks
  13. We never use the email on the account at all--in fact, I never took notice of the fact that we had an email account within Heliohost until after the first problem occurred. As to your question about what software we have in the account, I'm afraid I cannot answer your question. A group of students at a local university created the website for us a year ago as their senior project and all I do is update the content ... while my technical skills are more than sufficient to keep up the site in that way, I do not have the expertise in how the site was created in the first place. If Hussam's question would lead to a solution, that would be great. Obviously from what I said above, we don't need the email account at all, so if there is some way to disable it and if this would take care of the issue, we are all for doing so. After all, we really want and need the church website up and operational. Thanks
  14. For some reason the account for trinucc has been suspended This is on the Stevie server The domain name is www.trinityskippack.org Note: This happened to us once before when somebody broke into our account and sent out spam. This is actually a church account and we definitely are NOT spamming anyone, if that turns out to be the case. Obviously, we are asking that the account be unsuspended and some support be given to us to help us to avoid the problem in the future. Thanks
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