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beebedl2

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  1. My account was moved to Plesk, however, its still showing the old site hosted on CP with an invalid SSL cert. My domain is owned by Godaddy and I have the nameservers to ns1.heliohost.org and n2.heliohost.org. Is there something else that I am suppose to change for DNS?
  2. Hey guys. I made a donation with my paypal account but its not the same as my registered email address with heliohost. Transaction ID: 0P62062410505412R registered account: davidbb
  3. Awesome!!! That seems to have fixed its cranky behavior. Thank you so much!
  4. Hello! Thank you again for everything you do! I have an error every time I try to upload via FTP, It just gives me a permission denied issue which is what I was facing a few months back and some permissions had to be adjusted but I still having this permission issue. It also gives me errors if I try to delete a folder, the only time I can get around it, is to skip the trash.... Also, in my public_html domain folder, a folder keeps recreating itself every-time I try to delete it. I am assuming its part of my website. The folder is called assets. domain= dopplerdave.info heliohost ID = davidbb
  5. Awesome! thank you so much for all of your help.
  6. Krydos - I tried moving and uploading the files to the domain folder and I keep getting a Access Denied. I also tried creating a separate FTP account for just the domain and got Error detected with pure-quotacheck for dopplerdave [/home/davidbb/public_html/dopplerdave.info]: Can't enter directory [/home/davidbb/public_html/dopplerdave.info]: [Permission denied]
  7. Thanks, Krydos. I was able to add the domain now but oddly the public html folder for the domain is still empty despite uploading content to it repeatedly. I also still see the account queued page when going directly to the site.
  8. Ahhh. I looked in the domains and did not see it so I tried adding it but got this error. (XID c4frab) A DNS entry for “dopplerdave.info” already exists. You must remove this DNS entry from this server or all servers in the DNS cluster to proceed.
  9. Hey guys My account has been stuck with a message displaying Account Queued for about a week now and I've cleared cache and tried multiple computers. Also when i upload to my public_html folder. the files seems to disappear. account id : davidbb domain dopplerdave.info
  10. Thank you so much! Appreciate everything you guys do.
  11. Here is another one I found too Transaction ID 94W98248EF9617830
  12. Hello Support I've donated a few times under my old account and then at one point I had to create a new account which I then donated again but I think my account status has not updated as a result and I also see the Donate for server move request when trying to access my site. Here is my info New username: davidbb - donated on Sept 7, 2019 - account inactivity still at 30 days. old usernames = davebb,beebz,beebedl - donated 3 or 4 times previously. Site: dopplerdave.info
  13. Can I just keep this account suspended but release my domain so I can register it with the account I created when I donated to you? If i could also get a backup of the sql database, that would be even more awesome.
  14. I honestly have no idea. I have not changed anything and my account has a secure password. It did have a weak password a few months ago before I changed it though
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