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Member Since 30 Mar 2016
Offline Last Active Jun 03 2021 02:46 PM

#184967 [Solved] Donation - Tommy server move account please

Posted by Luigi123 on 20 March 2021 - 06:33 PM

This support request is being escalated to our root admins.

#184778 [Solved] Request to unarchive

Posted by Luigi123 on 13 March 2021 - 03:26 PM

This support request is being escalated to our root admins

#184595 [Solved] request could you please add pydrive package?

Posted by Luigi123 on 09 March 2021 - 04:52 AM

This support request is being escalated to our root admin

#184568 [Solved] IP Blocked (EinSchweizerYT)

Posted by Luigi123 on 08 March 2021 - 08:36 PM

I'm in same problem. Please unblock my IP



It may take up to 15 minutes to be effective. Also next time please create your own topic in case it happens again. :)

#184429 [Solved] Install Python Module (For Chekoii)

Posted by Luigi123 on 03 March 2021 - 07:37 PM

This support request is being escalated to our root admin.

#184169 [Solved] Update Python Module 'discord.py' to 1.6.0

Posted by Luigi123 on 23 February 2021 - 04:19 AM

After looking at some topics related to that, we can definitely try to upgrade to a latest version for you. Let’s see what Krydos has to say.


#184091 [Solved] Someone should help me move my account and website please. i donated...

Posted by Luigi123 on 19 February 2021 - 02:14 AM

First of all, we do not allow users having multiple accounts according to the Terms of Services. You may only keep ONE account.

Which account you want to keep and we will move you to Tommy.

#184029 help

Posted by Luigi123 on 17 February 2021 - 10:23 PM

I could see that your site is working now.

Upon checking this issue you just got, are you able to access the phpmyadmin page? If so, then it might have been a bit of a high load issue earlier because sometimes Tommy gets overcrowded and the load is becoming a bit high, so when he takes a good deep breath when everything settles, it brings it back right down. Overall, everything looks good to me on my end!

#183963 [Solved] remote access requested

Posted by Luigi123 on 15 February 2021 - 01:18 AM

Unfortunately it’s not available on a shared host. You need a VPS if you want to access the SSH and to run it. Check it out: heliohost.org/vps

#183883 [Solved] Request for rDNS (reverse-DNS) on VPS

Posted by Luigi123 on 13 February 2021 - 04:32 PM

This support request is being escalated to our root admin

#183794 [Solved] Suspended: mhparvaz

Posted by Luigi123 on 10 February 2021 - 07:56 PM

Due to federal regulations, HelioHost is unable to provide services to users in the country of Iran.

We are not allowed to do business with any person residing in or having an affiliation with Iran. This isn't us unfortunately, it's our government. We are located in the USA, which has made it illegal to do business with Iran. As a result, it is illegal for us to serve you. If our government could get along with yours, we would love to serve you, but until our laws change, that cannot happen for legal reasons.

All US-based web hosts have the same restriction too, so it's not just us. You'll need to find a non-US-based web host.

#183641 [Solved] Please move account to Tommy

Posted by Luigi123 on 08 February 2021 - 03:29 PM

I didn’t realize that we have those break down price lists above for each of the storage amounts to choose from. 🤦‍♀️

I was trying to search for those before I sent in the post but apparently I couldn't find it, I thought it was only like $5.00 or more to donate on giving random storage spaces to users.

#183602 [Solved] Please move account to Tommy

Posted by Luigi123 on 07 February 2021 - 06:28 PM

You can donate one today by visiting on heliohost.org/donate then choosing the payment methods and following the instructions on the screen. After that, please post your transaction ID here for Krydos to verify donation and then once it’s been taken care of, your storage space will get increases to double.

Also, It’s not recommended to be running a Wordpress onto our servers! WP is just really badly written, It's the number one cause of weird errors, causing our servers to get a high amount of risk and this leads you into suspended and even Phishing bans. (usually when the hackers set up phishing on your account)

A 500 error with WP is almost always due to installing defective, bloated, or simply too many plugins. It’s really terrible and it throws in a lot of errors and also a lot of hacks.

The best way to avoid this is to use another software like Joomla. It is recommended and we have a lot of users all around the community successfully installed! :)

#183502 [Solved] vps23

Posted by Luigi123 on 04 February 2021 - 11:15 PM

Your IP address has being unblocked and thanks for providing your transaction details.

Please wait for Krydos when he has a chance to assist you with this. :)

#183382 [Solved] Requesting move to Tommy

Posted by Luigi123 on 31 January 2021 - 10:21 PM

This support request is being escalated to our root admin