HelioHost Posted January 29, 2017 Posted January 29, 2017 I've create a ftp account for public HTML directories but I can't login But I can login to special accountWhy?-- Sincerely,Andrew Young
wolstech Posted January 29, 2017 Posted January 29, 2017 I'm assuming you're referring to accounts made here: https://tommy.heliohost.org:2083/frontend/paper_lantern/ftp/accounts.html What settings are you using for your client? The username for an additional FTP account will always look like an email address (username@domainyoupicked.tld). Password is whatever you set. Host is tommy.heliohost.org. Port and connection type: We recommend port 1342 and SFTP (secure), however if you have issues, you can try port 21 and plain FTP (insecure). Port 21 should also support FTP over explicit TLS, but some people have reported connection issues using this.
HelioHost Posted January 29, 2017 Author Posted January 29, 2017 Isn't the hostftp.domain.tld ?Heliohost Support <support@heliohost.org>? 2017?1?29? ??,??11:20??:I'm assuming you're referring to accounts made here: https://tommy.heliohost.org:2083/frontend/paper_lantern/ftp/accounts.html What settings are you using for your client?  The username for an additional FTP account will always look like an email address (username@domainyoupicked.tld). Password is whatever you set. Host is tommy.heliohost.org. Port and connection type: We recommend port 1342 and SFTP (secure), however if you have issues, you can try port 21 and plain FTP (insecure). Port 21 should also support FTP over explicit TLS, but some people have reported connection issues using this. You may view the status of your ticket by visiting: http://www.helionet.org/index/index.php?showtopic=27489 Thank you,Heliohost supporthttp://www.heliohost.org/http://www.helionet.org/ -- Sincerely,Andrew Young I'm using Samsung file manager And I can login root (special account by ftp.domain.tldHeliohost Support <support@heliohost.org>? 2017?1?29? ??,??11:23??:Isn't the hostftp.domain.tld ?Heliohost Support <support@heliohost.org>? 2017?1?29? ??,??11:20??:I'm assuming you're referring to accounts made here: https://tommy.heliohost.org:2083/frontend/paper_lantern/ftp/accounts.html What settings are you using for your client?&amp;#160;&amp;#160;The username for an additional FTP account will always look like an email address (username@domainyoupicked.tld). Password is whatever you set. Host is tommy.heliohost.org.&amp;#160;Port and connection type: We recommend port 1342 and SFTP (secure), however if you have issues, you can try port 21 and plain FTP (insecure). Port 21 should also support FTP over explicit TLS, but some people have reported connection issues using this.You may view the status of your ticket by visiting:http://www.helionet.org/index/index.php?showtopic=27489Thank you,Heliohost supporthttp://www.heliohost.org/http://www.helionet.org/--Sincerely,Andrew Young You may view the status of your ticket by visiting: http://www.helionet.org/index/index.php?showtopic=27489 Thank you,Heliohost supporthttp://www.heliohost.org/http://www.helionet.org/ -- Sincerely,Andrew Young
wolstech Posted January 29, 2017 Posted January 29, 2017 We always list the server domain (tommy.heliohost.org in your case) for host names, because that way we know the DNS is correct and the instructions work for everyone who asks. The ftp.domain.tld and your main domain should also all work, though they're dependent on the DNS settings on your account and at your domain registrar.
HelioHost Posted January 29, 2017 Author Posted January 29, 2017 I can't login to the ftp account I create call web by both ftp.domain.tld or FTP://tommy.heliohost.orgHeliohost Support <support@heliohost.org>? 2017?1?29? ??,??11:48??:We always list the server domain (tommy.heliohost.org in your case) for host names, because that way we know the DNS is correct and the instructions work for everyone who asks. The ftp.domain.tld and your main domain should also all work, though they're dependent on the DNS settings on your account and at your domain registrar. You may view the status of your ticket by visiting: http://www.helionet.org/index/index.php?showtopic=27489 Thank you,Heliohost supporthttp://www.heliohost.org/http://www.helionet.org/ -- Sincerely,Andrew Young I create an account at the FTP account called web with enter public HTML directory and how can I login this FTP account Heliohost Support <support@heliohost.org>? 2017?1?29? ??,??12:49??:I can't login to the ftp account I create call web by both ftp.domain.tld or FTP://tommy.heliohost.orgHeliohost Support <support@heliohost.org>? 2017?1?29? ??,??11:48??:We always list the server domain (tommy.heliohost.org in your case) for host names, because that way we know the DNS is correct and the instructions work for everyone who asks.&amp;#160;The ftp.domain.tld and your main domain should also all work, though they're dependent on the DNS settings on your account and at your domain registrar.You may view the status of your ticket by visiting:http://www.helionet.org/index/index.php?showtopic=27489Thank you,Heliohost supporthttp://www.heliohost.org/http://www.helionet.org/--Sincerely,Andrew Young You may view the status of your ticket by visiting: http://www.helionet.org/index/index.php?showtopic=27489 Thank you,Heliohost supporthttp://www.heliohost.org/http://www.helionet.org/ -- Sincerely,Andrew Young
Krydos Posted January 29, 2017 Posted January 29, 2017 Host: tommy.heliohost.org Port: 21 Protocol: FTP Encryption: Use plain FTP Logon type: Normal User: web@andrewyg.net Password: <whatever you choose>
HelioHost Posted January 29, 2017 Author Posted January 29, 2017 Thank you! Heliohost Support <support@heliohost.org>? 2017?1?29? ??,??1:23??:Host: tommy.heliohost.orgPort: 21Protocol: FTPEncryption: Use plain FTPLogon type: NormalUser: web@andrewyg.heliohost.orgPassword: <whatever you choose> You may view the status of your ticket by visiting: http://www.helionet.org/index/index.php?showtopic=27489 Thank you,Heliohost supporthttp://www.heliohost.org/http://www.helionet.org/ -- Sincerely,Andrew Young
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