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[Hh#16562] User Account Lost, User Name Not Available


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Posted

Hello,

 

I have donated 10$ to get invitation to server Tommy today.

I tried to register user inc23 because I am going to develop a web site for my domain inc23.org.

Unfortunately something went wrong during the registration, and now I am not allowed to use my invitation link and I am not allowed to register my preferred user name because it is reported to be not available but not registered as am account name.

 

Could you please check and clear the registration status?

My donation ID was 14J00807N20334914 on PayPal using this e-mail address.

 

Kind regards,

Dimitry Polivaev

Posted

The reason you couldn't register the username inc23 is because you already created an account on Johnny with that username. When you create an account a matching forum username is created, and the forum username must be deleted or renamed before that username can be reused. I have renamed your forum username, and sent you a new Tommy invitation. The username inc23, and the domain inc23.org are available to create a new account.

Posted

Many thanks, now it works nicely.

 

Regards,

Dimitry

 

On 15.04.2017 16:03 wrote Heliohost Support:

> The reason you couldn't register the username inc23 is because you

> already created an account on Johnny with that username. When you

> create an account a matching forum username is created, and the forum

> username must be deleted or renamed before that username can be

> reused. I have renamed your forum username, and sent you a new Tommy

> invitation. The username inc23, and the domain inc23.org are

> available to create a new account.

>

> You may view the status of your ticket by visiting:

>

> http://www.helionet.org/index/index.php?showtopic=27876

>

> Thank you, Heliohost support http://www.heliohost.org/

> http://www.helionet.org/

>

>

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