HelioHost Posted May 24, 2017 Posted May 24, 2017 Dear Support Head, I have an addon domain hosted at Johnny Server. I already reconfigured my domain, so the corresponding nameservers arenow "ns1.heliohost.org" and "ns2.heliohost.org". I did this configuration 24 hours ago, however until now, I cannotaccess to the homepage with my domain name. I always get the "AccountQueued" default page. Please correct my problem. Account : espdiegoAddon domain : esp-diego.mg Regards
wolstech Posted May 24, 2017 Posted May 24, 2017 I'm not seeing that domain associated with your account in our system. Did you add the domain to cPanel under parked or addon domains?
HelioHost Posted May 27, 2017 Author Posted May 27, 2017 Hello, I already tried to add my domain (esp-diego.mg) as an addon domain,and I got the following message : "(XID gqa9ps) A DNS entry for thedomain =E2=80=9Cesp-diego.espdiego.heliohost.org=E2=80=9D already exists."If I change the subdomain, I get the following message : "(XID zdqg76)The domain =E2=80=9Cesp-diego.mg=E2=80=9D already exists in the Apache conf=iguration." Please correct my problem because my website (www.esp-diego.mg) isstill now in the "Queued" status. Regards, Hary Randriamasinoro 2017-05-24 19:21 UTC+03:00, Heliohost Support :> I'm not seeing that domain associated with your account in our system. Di=d> you add the domain to cPanel under parked or addon domains?>>> You may view the status of your ticket by visiting:>> http://www.helionet.org/index/index.php?showtopic=3D28164>> Thank you,> Heliohost support> http://www.heliohost.org/> http://www.helionet.org/>>
HelioHost Posted May 29, 2017 Author Posted May 29, 2017 Hello, My domain is now registered as an addon domain in CPanel, but mywebsite continues to show the "Account Queued" default page. Account : espdiegoDomain name : esp-diego.mg Regards, Hary Randriamasinoro 2017-05-27 7:57 UTC+03:00, Heliohost Support :> Hello,> I already tried to add my domain (esp-diego.mg) as an addon domain,> and I got the following message : "(XID gqa9ps) A DNS entry for the> domain =E2=80=9Cesp-diego.espdiego.heliohost.org=E2=80=9D already exists."> If I change the subdomain, I get the following message : "(XID zdqg76)> The domain =E2=80=9Cesp-diego.mg=E2=80=9D already exists in the Apache> conf=> iguration."> Please correct my problem because my website (www.esp-diego.mg) is> still now in the "Queued" status.> Regards,> Hary Randriamasinoro> 2017-05-24 19:21 UTC+03:00, Heliohost Support :>> I'm not seeing that domain associated with your account in our system.>> Di=> d>> you add the domain to cPanel under parked or addon domains?>>>>>> You may view the status of your ticket by visiting:>>>> http://www.helionet.org/index/index.php?showtopic=3D28164>>>> Thank you,>> Heliohost support>> http://www.heliohost.org/>> http://www.helionet.org/>>>>>> You may view the status of your ticket by visiting:>> http://www.helionet.org/index/index.php?showtopic=28164>> Thank you,> Heliohost support> http://www.heliohost.org/> http://www.helionet.org/>>
HelioHost Posted May 29, 2017 Author Posted May 29, 2017 Latest access message "ForbiddenYou don't have permission to access / on this server.Additionally, a 403 Forbidden error was encountered while trying touse an ErrorDocument to handle the request." Regards 2017-05-29 18:52 UTC+03:00, Heliohost Support :> Please clear your cache.>> You may view the status of your ticket by visiting:>> http://www.helionet.org/index/index.php?showtopic=28164>> Thank you,> Heliohost support> http://www.heliohost.org/> http://www.helionet.org/>>
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