HelioHost Posted May 27, 2017 Posted May 27, 2017 Hi,I can't access my website nor my server to publish an update because Ricky hasn't been working since early last night. I had switched to Johnny temporarily but had to switch back because it didn't have SSL and there were no instructions on how to install my own on the support hub. Can you please let me know when Ricky will be back up and resolve the issue because I have a deadline to meet for this update and this server not responding kinda hinders my productivity. Thanks
bdistler Posted May 27, 2017 Posted May 27, 2017 because Ricky hasn't been working since early last night- server Ricky was not and is not down see --> [ http://heliohost.grd.net.pl/monitor/ ] ###
wolstech Posted May 27, 2017 Posted May 27, 2017 Ricky is not down. It is possible your IP address is blocked by the firewall though. Try accessing your site from a different Internet connection (such as a cell phones data plan) and see if it works. A root admin can check the block list, though since you contacted us by email we don't have your ip. What is the accounts username?
HelioHost Posted May 27, 2017 Author Posted May 27, 2017 Thanks for replying so quickly,My account name is dejaunw1. I don't know why I would've been blocked but I see it works, I used a proxy. I hate proxies so, if you guys can please move me off the blacklist, that would be wonderful.Thanks again guys.On May 27, 2017, at 1:11 PM, Heliohost Support <support@heliohost.org> wrote:Ricky is not down. It is possible your IP address is blocked by the firewall though. Try accessing your site from a different Internet connection (such as a cell phones data plan) and see if it works.A root admin can check the block list, though since you contacted us by email we don't have your ip. What is the accounts username?You may view the status of your ticket by visiting:http://www.helionet.org/index/index.php?showtopic=28193Thank you,Heliohost supporthttp://www.heliohost.org/http://www.helionet.org/
HelioHost Posted May 27, 2017 Author Posted May 27, 2017 Thanks for replying so quickly,My account name is dejaunw1. I don't know why I would've been blocked but I see it works, I used a proxy. I hate proxies so, if you cOn May 27, 2017, at 1:11 PM, Heliohost Support <support@heliohost.org> wrote:Ricky is not down. It is possible your IP address is blocked by the firewall though. Try accessing your site from a different Internet connection (such as a cell phones data plan) and see if it works.A root admin can check the block list, though since you contacted us by email we don't have your ip. What is the accounts username? You may view the status of your ticket by visiting: http://www.helionet.org/index/index.php?showtopic=28193 Thank you,Heliohost supporthttp://www.heliohost.org/http://www.helionet.org/
HelioHost Posted May 28, 2017 Author Posted May 28, 2017 Yes I can.Thanks for helping.On May 27, 2017, at 10:21 PM, Heliohost Support <support@heliohost.org> wrote:Can you connect now?You may view the status of your ticket by visiting:http://www.helionet.org/index/index.php?showtopic=28193Thank you,Heliohost supporthttp://www.heliohost.org/http://www.helionet.org/
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