HelioHost Posted May 30, 2017 Posted May 30, 2017 Hello,My accountname is devizbu, and my url is devizbu.heliohost.orgI am trying to sign into cpanel this morning, but the request keeps timing out. I can still access the site (thinkmeetdo.com). Can you help me?ThanksD
wolstech Posted May 30, 2017 Posted May 30, 2017 There was a blocked IP from the mid-west United States on Tommy that I suspect was yours. Try it now. If it's still not working, what IP are you trying to access cPanel from?
HelioHost Posted May 30, 2017 Author Posted May 30, 2017 It's still not working. I'm coming from 64.107.48.1 On Tuesday, May 30, 2017, Heliohost Support <support@heliohost.org> wrote:There was a blocked IP from the mid-west United States on Tommy that I suspect was yours. Try it now.   If it's still not working, what IP are you trying to access cPanel from?  You may view the status of your ticket by visiting: http://www.helionet.org/index/index.php?showtopic=28214 Thank you, Heliohost support http://www.heliohost.org/ http://www.helionet.org/
Krydos Posted May 30, 2017 Posted May 30, 2017 That IP is not blocked on our end. What URL are you logging in from https://www.heliohost.org/login/ ?
HelioHost Posted May 30, 2017 Author Posted May 30, 2017 I'm going to heliohost.org - clicking the login button. I get to the account page ok, but when I click go to Cpanel, it times out.On Tue, May 30, 2017 at 9:57 AM, Heliohost Support <support@heliohost.org> wrote:That IP is not blocked on our end. What URL are you logging in from https://www.heliohost.org/login/ ? You may view the status of your ticket by visiting: http://www.helionet.org/index/index.php?showtopic=28214 Thank you, Heliohost support http://www.heliohost.org/ http://www.helionet.org/
HelioHost Posted May 30, 2017 Author Posted May 30, 2017 It's still timing out.I think it's being blocked on my network, I can access it fine from a different network. Thanks for your help on this.Separately - I have an issue with MX records and Zoho Mail (Zoho is not showing that the MX records are set up correctly, even though I've entered them exactly). Can you help me with that, or would you prefer I start a new email thread?Thanks again!DOn Tue, May 30, 2017 at 10:02 AM, Heliohost Support <support@heliohost.org> wrote:I restarted the firewall. Does it work now? You may view the status of your ticket by visiting: http://www.helionet.org/index/index.php?showtopic=28214 Thank you, Heliohost support http://www.heliohost.org/ http://www.helionet.org/
Krydos Posted May 30, 2017 Posted May 30, 2017 Your MX records look like this thinkmeetdo.com. 14400 IN MX 10 mx.zoho.com. thinkmeetdo.com. 14400 IN MX 20 mx2.zoho.com. What are they supposed to be?
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