HelioHost Posted June 21, 2017 Posted June 21, 2017 Hello, I am not able to enter on my account. Ricky, I think is down because I amreceiving timeouts from my website. It's that related? Thank you for help !
wolstech Posted June 21, 2017 Posted June 21, 2017 You're probably blocked by the firewall. What is your computer's public IP address?
HelioHost Posted June 21, 2017 Author Posted June 21, 2017 (edited) I mean my account on your website. The control panel. It doesn't block by ip. It just says "Invalid login". I tried to change the password and it doesn't work. What about Ricky? When it's going up? Thank you! *Ramon Jose JIMENEZ POMARETA* <removed> <removed> <removed> 2017-06-21 13:16 GMT+02:00 Heliohost Support : > You're probably blocked by the firewall. What is your computer's public IP > address? > > You may view the status of your ticket by visiting: > > http://www.helionet.org/index/index.php?showtopic=28499 > > Thank you, > Heliohost support > http://www.heliohost.org/ > http://www.helionet.org/ > > Edited June 22, 2017 by Krydos removed personal information
bdistler Posted June 21, 2017 Posted June 21, 2017 (edited) Ricky, I think is down!You're probably blocked by the firewall. What is your computer's public IP address?- at about 11:40 2017-06-21 UTC server Ricky has been down from 02:17 2017-06-21 UTC see --> [ http://heliohost.grd.net.pl/monitor/ ] ### Edited June 21, 2017 by bdistler
HelioHost Posted June 21, 2017 Author Posted June 21, 2017 (edited) I don't think is about my ip. I've tested also from my phone. (My ip is195.190.29.128)Could you tell me if are there any issues with my account ? Thank you!And what's the problem with Ricky ? We have no news ![removed contact info]2017-06-21 13:44 GMT+02:00 Heliohost Support :> Ricky, I think is down!You're probably blocked by the firewall. What is> your computer's public IP address?-AT ABOUT 11:40 2017-06-21 UTCserver> Ricky has been down from 02:17 2017-06-21 UTCsee --> [> http://heliohost.grd.net.pl/monitor/ ]###>> You may view the status of your ticket by visiting:>> http://www.helionet.org/index/index.php?showtopic=28499>> Thank you,> Heliohost support> http://www.heliohost.org/> http://www.helionet.org/>> Edited November 27, 2017 by wolstech Remove Contact Info
wolstech Posted June 21, 2017 Posted June 21, 2017 Ricky is down, which is why you cannot log in. See http://www.helionet.org/index/topic/28505-2017-06-21/ and http://heliohost.grd.net.pl/monitor/ for more information. (I apologize for the initial belief it was a firewall issue. I was unaware of the outage when I responded earlier).
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