HelioHost Posted August 2, 2017 Posted August 2, 2017 Hello friends!I have an odd problem where I have added a domain to my account, but it is not showing in the add-on domains section in C-Panel. but it says that there is already an entry in apache with the m2i.life domain. It shows up in all other sections of the Cpanel as an option for domains, but there are certain sections where it wont all me to do anything because it says that the m2i.life domain has not been installed in Cpanel. Hey help you could offer would be awesome! Thanks. Montana Maurer | Production ManagerM2I.Lifemontana@m2i.life maurermr1@gmail.com916.300.3659
HelioHost Posted August 2, 2017 Author Posted August 2, 2017 Hello!My main domain is m2i.heliohost.orgThe add-on domain i am trying to work with is m2i.life.My username is maurermr1 and email associated with the account is maurermr1@gmail.com Montana Maurer | Production ManagerM2I.Life > On Aug 2, 2017, at 10:30 AM, Heliohost Support wrote:> > What is your username or main domain?> > You may view the status of your ticket by visiting:> > https://www.helionet.org/index/index.php?showtopic=29094> > Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/>
maurermr Posted August 2, 2017 Posted August 2, 2017 I actually am going to move to the production server. I think deleting the account will take care of the problem.
Krydos Posted August 3, 2017 Posted August 3, 2017 Yeah, Johnny has these kinds of errors quite often. I started working on your issue earlier but got busy with real life for a few hours. It turns out you had that domain added as an alias, and then you had a subdomain on that alias. So I had to delete the subdomain first, and then remove the alias. Next I was going to add it back as an addon like you wanted, but yeah. Moving to Tommy will fix the issue for sure.
maurermr Posted August 3, 2017 Posted August 3, 2017 Thanks so much for all your help! You are awesome.
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