HelioHost Posted September 27, 2017 Posted September 27, 2017 Hello Heliohost,In July 2017 , you helped me to transfer my domain, tishadesign.com, toyou. Than I've forgot my password and now I need your help. -- Regards,Tisha Mino
Krydos Posted September 27, 2017 Posted September 27, 2017 You can reset your password at https://www.heliohost.org/reset/
HelioHost Posted September 27, 2017 Author Posted September 27, 2017 Hello Heliohost,I just followed the link you send me. After submitting a new password, Iwaited until the message with this picture showed up.I've allowed my adblocker for you etc, but I'm getting the same message. How can we resolve it? -- Halsningar,Tisha Mino
Krydos Posted September 28, 2017 Posted September 28, 2017 You mention a picture, but I'm not seeing anything so I'm assuming you attached the picture to the email? As our automated confirmation email states our system discards binary attachments. If you need to send us a picture of something upload it somewhere like imgur and post a link, or you could just copy/paste the error message. Either way, your account was last login date of your account is today so I guess you got the password reset and you can log in now?
HelioHost Posted September 29, 2017 Author Posted September 29, 2017 This is a massage I got after loging in:"Your IP has been blocked! The IP address 83.253.3.22 has been blocked for trying to log in to SMTPwith the wrong password too many times. To prevent this from happeningagain in the future please make sure your email client username andpassword are correct. You won't be able to continue to cPanel until anadmin unblocks you. To request that your IP be unblocked please visit 2017-09-28 4:43 GMT+02:00 Heliohost Support : > You mention a picture, but I'm not seeing anything so I'm assuming you> attached the picture to the email? As our automated confirmation email> states our system discards binary attachments. If you need to send us a> picture of something upload it somewhere like imgur and post a link, or you> could just copy/paste the error message.Either way, your account was last> login date of your account is today so I guess you got the password reset> and you can log in now?>> You may view the status of your ticket by visiting:>> https://www.helionet.org/index/index.php?showtopic=29859>> Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/>> -- Halsningar,Tisha Mino
wolstech Posted September 29, 2017 Posted September 29, 2017 Something tried to send email with the wrong password. Do you have an old/wrong password saved in a mail client or phone perhaps? Unblocked.
HelioHost Posted September 29, 2017 Author Posted September 29, 2017 yes, I do:dront_88_ 2017-09-29 14:54 GMT+02:00 Heliohost Support : > Something tried to send email with the wrong password. Do you have an> old/wrong password saved in a mail client or phone perhaps?> > Unblocked.>>> You may view the status of your ticket by visiting:>> https://www.helionet.org/index/index.php?showtopic=29859>> Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/>> -- Halsningar,Tisha Mino
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