HelioHost Posted May 5, 2018 Posted May 5, 2018 Username: N/A, Server: N/A, Main Domain: N/A HelloMy account has been suspended and I'm having trouble getting it reinstated. For one thing, i no longer have the email account that heliohost has on file. That email address was paulaw123@aol.com. I am quite sure I changed that email address to paulaw162@yahoo.com... but then again, I make mistakes. Don't we all? At any rate, this is my website:Devotion: Destiny Fulfilled V2 | | | | Account Suspended | HelioHost | | | I've had this website on Heliohost since 2011. in order to reinstate my account, I tried donating $50 to the Tommy server from this email account, but the account hasn't been recognized. Instead, it's asking me to create a new account.All I want to do is reinstate my account - alyw162 - and reinstate my website. But nothing's working for me. Would you please help?Thank youPaula W, aka Aly or Anastar
wolstech Posted May 6, 2018 Posted May 6, 2018 We have no account with either email address. What is the domain of the website?
wolstech Posted May 6, 2018 Posted May 6, 2018 Nevermind, we found it. I didn't see you listed the username at the bottom. The email on it is a shen...@g....com address. The account is suspended for inactivity since you didn't log in for thirty days. It's been unsuspended, though it may take a little while for the suspended page to go away. If it does not unsuspend after several hours, clear your cache. If it's still suspended after clearing your cache and waiting 24 hours, please let us know and we'll take a closer look.
HelioHost Posted May 6, 2018 Author Posted May 6, 2018 Ah, I used a different email. Sorry about that. Yes, the shenara162@gmail.com account is also mine.I was busy with some family issues last month - thought I had logged in, but apparently didn't. Thank you for reinstating the website and my account. I appreciate your help.aly162 On Saturday, May 5, 2018, 8:19:29 PM EDT, Heliohost Support wrote: Never in's, we found it. I didn't see you listed the username at the bottom. The email on it is a shen...@g....com address. The account is suspended for inactivity since you didn't log in for thirty days.It's been unsuspended, though it may take a little while for the suspended page to go away. If it does not unsuspend after several hours, clear your cache. If it's still suspended after clearing your cache and waiting 24 hours, please let us know and we'll take a closer look. You may view the status of your ticket by visiting: https://www.helionet.org/index/index.php?showtopic=32800 Thank you,Heliohost supporthttps://www.heliohost.org/https://www.helionet.org/
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