HelioHost Posted June 9, 2018 Posted June 9, 2018 Username: N/A, Server: N/A, Main Domain: N/A Hi, So here is what happened: 1. I had a Johnny account tied to this email id i.e. niilesh3105@gmail.com,which got 'backed up'2. I received a Tommy Invitation in response to a donation I made.3. I signed up for Tommy with same email ID and with username 'nilesh3'.4. Now it shows " There is no account in our database that matches thatusername" I believe that that is because of same email ID in both accounts. So canyou please delete my old account (username: nilesh31) and send me anotherinvite? I would really appreciate if you could do that as soon as possible. Thankyou. ?
HelioHost Posted June 10, 2018 Author Posted June 10, 2018 Through skrill On Sun 10 Jun, 2018, 4:56 AM Heliohost Support, wrote: > How did you donate?>>> You may view the status of your ticket by visiting:>> https://www.helionet.org/index/index.php?showtopic3195>> Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/>>
Krydos Posted June 10, 2018 Posted June 10, 2018 Can you log in now? https://www.heliohost.org/login/
HelioHost Posted June 10, 2018 Author Posted June 10, 2018 I get invalid login now with userid: nilesh3I can still log in my old account (userid: nilesh31) Can you please check if 'nilesh3' account exists in the database? anddelete my old account(userid: nilesh31) ? On Sun, Jun 10, 2018 at 12:42 PM, Heliohost Support wrote: > Can you log in now? https://www.heliohost.org/login/>> You may view the status of your ticket by visiting:>> https://www.helionet.org/index/index.php?showtopic=33195>> Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/>>
Luigi123 Posted June 10, 2018 Posted June 10, 2018 I can see the username nilesh3 is on our system. Your old account got deleted already.
HelioHost Posted June 10, 2018 Author Posted June 10, 2018 Current status: - Can still log in with 'nilesh31' - Trying to login with 'niilesh3105@gmail.com' or 'nilesh3' shows "Invalid Login" - Reset password works for 'nilesh3' ? On Sun, Jun 10, 2018 at 8:03 PM, Heliohost Support wrote: > I can see the username nilesh3 is on our system. Your old account got> deleted already.>> You may view the status of your ticket by visiting:>> https://www.helionet.org/index/index.php?showtopic=33195>> Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/>>
Krydos Posted June 10, 2018 Posted June 10, 2018 Your username is nilesh3 and your account is on Tommy. You don't need another invite because your account is already on Tommy. If you login at https://www.heliohost.org/login/ click continue to cpanel, and then look in the top left you can see your server.
HelioHost Posted June 10, 2018 Author Posted June 10, 2018 Well it looks like i wasn't clear. I can't login. The credentials are 100%correct On Mon 11 Jun, 2018, 12:40 AM Heliohost Support, wrote: > Your username is nilesh3 and your account is on Tommy. You don't need> another invite because your account is already on Tommy. If you login at> https://www.heliohost.org/login/ click continue to cpanel, and then look> in the top left you can see your server.>> You may view the status of your ticket by visiting:>> https://www.helionet.org/index/index.php?showtopic3195>> Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/>>
Krydos Posted June 10, 2018 Posted June 10, 2018 What happens if you reset your password at https://www.heliohost.org/reset/ ?
HelioHost Posted June 10, 2018 Author Posted June 10, 2018 It works. I get reset link. It successfully resets the password. But can'tlogin On Mon 11 Jun, 2018, 3:05 AM Heliohost Support, wrote: > What happens if you reset your password at> https://www.heliohost.org/reset/ ?>> You may view the status of your ticket by visiting:>> https://www.helionet.org/index/index.php?showtopic3195>> Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/>>
Krydos Posted June 11, 2018 Posted June 11, 2018 Try resetting your password at https://tommy.heliohost.org:2083/resetpass?start=1 next.
HelioHost Posted June 11, 2018 Author Posted June 11, 2018 It works! thanks. I can now set up my website. But I still can't login at https://www.heliohost.org/login/ ? On Mon, Jun 11, 2018 at 7:51 AM, Heliohost Support wrote: > Try resetting your password at https://tommy.heliohost.org:> 2083/resetpass?start=1 next.>> You may view the status of your ticket by visiting:>> https://www.helionet.org/index/index.php?showtopic=33195>> Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/>>
wolstech Posted June 11, 2018 Posted June 11, 2018 Do you have special characters (especially a space) in your password? Also, is the password longer than 18 characters? cPanel has some weird limits on what can be put in passwords. I'd suggest you just use https://tommy.heliohost.org:2083/ (with nothing after the slash) and you should be fine. Many of us who've been here a while prefer that method anyway because it goes straight to cPanel vs. having to click the extra "Go to cPanel" button. The other root admin who's been helping you (Krydos) will want to figure out the login issue, but for now you can at least start using your account.
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