[HH#885675] Internal Server Error

[HelioHost]

Username: raa, Server: Ricky, Main domain: raa.heliohost.org

 

Good afternoon

I recently opened an account at heliohost.org.

 

Primary domain:=C2=A0 raa.heliohost.org

Home directory:=C2=A0 /home/raa

 

SFTP host: ricky.heliohost.org

SFTP port: 1312

SFTP protocol: SFTP

SFTP logon type: Normal

SFTP Username: raa

SFTP password:

 

I was able to upload my web site using FileZilla to

*/home/raa/public_html*. I also made sure that I have a *index.php* file

at /home/raa/public_html which has the following content:

 

However when I try to go to my primary domain raa.heliohost.org I obtain

the following error:

 

Internal Server Error

 

The server encountered an internal error or misconfiguration and was

unable to complete your request.

 

Please contact the server administrator at webmaster@raa.heliohost.org

to inform them of the time this error occurred, and the actions you

performed just before this error.

 

More information about this error may be available in the server error log.

 

Additionally, a 500 Internal Server Error error was encountered while

trying to use an ErrorDocument to handle the request.

 

I would appreciate if you can help me to fix this issue.

 

*Note*: I sent this message to webmaster@raa.heliohost.org as the error

message suggested and I got the following:

 

550 The mail server could not deliver mail to raa@ricky.heliohost.org.

The account or domain may not exist, they may be blacklisted, or missing

the proper dns entries.

 

Thanks in advance

Ramiro

[Byron]

Make sure folder permissions in your public_html folder are 755 and files are 644. 

[HelioHost]

Hi guys

You are wonderful. This suggestion fixed the issue.

Thank you very much.

 

Ramiro

 

On 09/12/2018 10:56 AM, Heliohost Support wrote:

> Make sure folder permissions in your public_html folder are 755 and files are 644.

>

>

> You may view the status of your ticket by visiting:

>

> https://www.helionet.org/index/index.php?showtopic=34162

>

> Thank you,

> Heliohost support

> https://www.heliohost.org/

> https://www.helionet.org/

>