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HelioHost Grand Master

HelioHost

Posted
Posted

Username: N/A, Server: N/A, Main Domain: N/A

 

Hello Admin,I am a new user trying to create an account with hello host, But the account aren't going through instead was asked to make a donation which I did.

After which the paypal redirected me back to hello host website. Then I tried to continue, but it was still saying the same thing; to make donation which I have already done...

Please, what could possibly be wrong? My Paypal email is lovintolvimto@gmail.comI appreciate your time and assistance in advance..

Thank you.

Krydos Grand Master

Krydos

Posted
Posted

First of all, thank you for your donation. Like it says at https://www.heliohost.org/tommy/ it can take up to 24 hours for the invitation to be sent after you make a donation. The reason for this is it can take paypal a while to credit our account with the donated money. Generally it only takes a few hours, but I've seen it take a few days in some rare cases. Please check for your invitation email, and click the link. Let us know if you didn't get the invitation email, or if the link doesn't work.

HelioHost Grand Master

HelioHost

Posted
  • Author
Posted

I got the link, thank you.

Please, how do I change the email address to this very one {jazmeal@yahoo.com}. That email is a combined email account as compared to this which is more private.

I would prefer all information forwarded to this email please. How do I go about the settings.

Thanks once more for your time

 

On Sunday, September 23, 2018 2:36 PM, Heliohost Support wrote:

 

 

Your message (Donation) has been assigned the tracking ID [HH#113280]. One of our volunteer community members will reply to your email as soon as possible.

 

Please include the string [HH#113280] in the subject of any future email regarding this case. You may do that by simply replying to this message.

 

Please be aware that our system rejects binary attachements. If you are submitting a screenshot or attachement please post a link to the file instead of attaching it to the email.

 

You may view the status of your ticket by visiting:

 

https://www.helionet.org/index/index.php?showtopic=34250

 

Thank you,

Heliohost Support

https://www.heliohost.org/

https://www.helionet.org/

 

-----Original Message-----

 

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Date: Sun, 23 Sep 2018 21:35:37 +0000 (UTC)

From: Anita Albert

Reply-To: Anita Albert

To: "support@heliohost.org" ,

"support@heliohost.org"

Message-ID:

Subject: Donation

MIME-Version: 1.0

Content-Type: multipart/alternative;

boundary="----=_Part_1179737_113698710.1537738537692"

References:

X-Mailer: WebService/1.1.12487 YahooMailNeo Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.140 Safari/537.36 Edge/17.17134

Content-Length: 2022

X-Spam-Status: No, score=3.2

X-Spam-Score: 32

X-Spam-Bar: +++

X-Ham-Report: Spam detection software, running on the system "tommy.heliohost.org",

has NOT identified this incoming email as spam. The original

message has been attached to this so you can view it or label

similar future email. If you have any questions, see

root\@localhost for details.

 

Content preview: Hello Admin,I am a new user trying to create an account with

hello host, But the account aren't going through instead was asked to make

a donation which I did. After which the paypal redirected me back to hello

host website. Then I tried to continue, but it was still saying the same

thing; to make donation which I have already done... Please, what could possibly

be wrong? My Paypal email is lovintolvimto@gmail.comI appreciate your time

and assistance in advance.. Thank you. [...]

 

Content analysis details: (3.2 points, 5.0 required)

 

pts rule name description

---- ---------------------- --------------------------------------------------

-0.0 RCVD_IN_DNSWL_NONE RBL: Sender listed at http://www.dnswl.org/, no

trust

[74.6.131.124 listed in list.dnswl.org]

0.0 FREEMAIL_FROM Sender email is commonly abused enduser mail provider

(jazmeal[at]yahoo.com)

-0.0 RP_MATCHES_RCVD Envelope sender domain matches handover relay domain

0.0 HTML_MESSAGE BODY: HTML included in message

-0.0 BAYES_20 BODY: Bayes spam probability is 5 to 20%

[score: 0.1660]

-0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from author's

domain

-0.1 DKIM_VALID Message has at least one valid DKIM or DK signature

0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid

2.3 FORGED_MUA_MOZILLA Forged mail pretending to be from Mozilla

1.0 FREEMAIL_REPLYTO Reply-To/From or Reply-To/body contain different

freemails

X-Spam-Flag: NO

 

------=_Part_1179737_113698710.1537738537692

Content-Type: text/plain; charset=UTF-8

Content-Transfer-Encoding: 7bit

 

Hello Admin,I am a new user trying to create an account with hello host, But the account aren't going through instead was asked to make a donation which I did.

After which the paypal redirected me back to hello host website. Then I tried to continue, but it was still saying the same thing; to make donation which I have already done...

Please, what could possibly be wrong? My Paypal email is lovintolvimto@gmail.comI appreciate your time and assistance in advance..

Thank you.

------=_Part_1179737_113698710.1537738537692

Content-Type: text/html; charset=UTF-8

Content-Transfer-Encoding: quoted-printable

 

Hello Admin,I am a new user trying to create an account with hello=

host, But the account aren't going through instead was asked to make a don=

ation which I did.

After which the paypal redirected me back to hello host website. Then=

I tried to continue, but it was still saying the same thing; to make donat=

ion which I have already done...

Please, what could possibly be wrong? My Paypal email i=

s lovintolvimto@gmail.comI appreciate your time and assistance in advance..

Thank you.

------=_Part_1179737_113698710.1537738537692--

wolstech Grand Master

wolstech

Posted
Posted

At the very bottom of your cPanel, there's an option for Contact Information where you can change it. It can take a few hours to update everywhere after changing, so the https://heliohost.org/login/ form may not accept the new address right away, but it will eventually synchronize.

HelioHost Grand Master

HelioHost

Posted
  • Author
Posted

Hello admin,Thanks very much for your prompt response. Unfortunately, the email I sent 8 hours ago bounced back. I just copied it and pasted it here

The issue right now is that I can't login to my account. incorrect login credentials It seem to me that the information sent to me didn't match. I don't know!!!

 

http://freebitcoinoffers.cf/index.php/auth/login

 

admin@freebitcoinoffers.cf

 

I have tried the above information with my password to no avail. cleared ca=

che, use a different browser,went private yet to no avail.

I tried with my email, both emails still no way. for over 10 hours now. Initially s=

ite was down but when it came back up I kept trying.

So I decided to asked for support. I do understand you're busy, I'm sorry t=

o bother you.

Meanwhile, I want to say thanks for the link. I did send an earlier email w=

hen I did receive it, I don't=C2=A0 know if it did go through.

More so, I want to change my email address to this very one. The email atta=

ched to that paypal=C2=A0 account., is a shared email. I would prefer this =

one since it is private to just me

Thanks for your assistance and time.

Best Regards

 

On Monday, September 24, 2018 5:01 AM, Heliohost Support wrote:

 

 

At the very bottom of your cPanel, there's an option for Contact Information where you can change it. It can take a few hours to update everywhere after changing, so the https://heliohost.org/login/ form may not accept the new address right away, but it will eventually synchronize.

 

You may view the status of your ticket by visiting:

 

https://www.helionet.org/index/index.php?showtopic=34250

 

Thank you,

Heliohost support

https://www.heliohost.org/

https://www.helionet.org/

wolstech Grand Master

wolstech

Posted
Posted

The link you sent me is not ours and is for software installed on your account, which we cannot assist you with.

 

For your hosting account, you cannot host your hosting account's contact email on your hosting account. If you did, you wouldn't be able to receive any of our notifications about your account getting suspended, since the email address would stop working once the suspension is issued. In addition, you wouldn't be able to reset your password in this configuration.

 

Try logging into https://tommy.heliohost.org:2083/ (with nothing after the slash). Use the username jazneal (not an email address) and your password. Our website is known for having login issues at times, especially when the server is a bit slow. The direct login form always works.

HelioHost Grand Master

HelioHost

Posted
  • Author
Posted (edited)

Thanks for your assistance. I was not suspended. This is a very new account I am trying to set up. After I installed WordPress and followed all instructions I was sent these information I'll copy below so view.
I tried what you mentioned above but to no avail. You know what? I'll give you my password, so you check what the issue might be. All the other necessary info will also be at your disposal..
I really do not know what else to do. Please if it means starting over, I don't mind. Just tell me how to go about it.
Thanks again for your previous time and assistance. I'm very grateful.

HERE IS THE INFORMATION
A new installation of Open Blog 3.0.6 has been completed. The details of the installation are shown below:
Path : /home1/jazneal/public_html
URL : http://freebitcoinoffers.cf
Admin URL : http://freebitcoinoffers.cf/index.php/auth/login
Admin Username : admin
Admin Password : ********
Admin Email: admin@freebitcoinoffers.cf
MySQL Database : jazneal_open591
MySQL DB User : jazneal_open591
MySQL DB Host : localhost
MySQL DB Password : ********
Update Notification : Enabled
Auto Upgrade : Disabled
Automated Backups : Once a week
Backup Rotation : 8
Time of Installation : September 24, 2018, 7:23 am



On Monday, September 24, 2018 1:28 PM, Heliohost Support wrote:


The link you sent me is not ours and is for software installed on your account, which we cannot assist you with.

For your hosting account, you cannot host your hosting account's contact email on your hosting account. If you did, you wouldn't be able to receive any of our notifications about your account getting suspended, since the email address would stop working once the suspension is issued. In addition, you wouldn't be able to reset your password in this configuration.

Try logging into https://tommy.heliohost.org:2083/ (with nothing after the slash). Use the username jazneal (not an email address) and your password. Our website is known for having login issues at times, especially when the server is a bit slow. The direct login form always works.

You may view the status of your ticket by visiting:

https://www.helionet.org/index/index.php?showtopic=34250

Thank you,
Heliohost support
https://www.heliohost.org/
https://www.helionet.org/

Edited by wolstech
Remove password
wolstech Grand Master

wolstech

Posted
Posted

First, we can't provide support for software installed on the account. You would need to ask for assistance from someone who makes or supports Wordpress to get help with that.

 

Second, I would recommend finding different software anyway. We highly recommend users do not use Wordpress, as it's the number one reason people have issues with their account (usually suspension or bans). It has horrible security and is also notorious for causing high load. We actually had to recently ban and give new accounts to every tommy user with a Wordpress installation because every single installation of it on the server got hacked at once by a single attacker who took advantage of an unfixed security hole in wordpresses core. Just about any other program is more secure and less buggy.

 

Finally, I would advise changing your passwords now, because these support emails all post on a public forum and are visible to the entire internet. https://www.helionet.org/index/topic/34250-hh113280-donation/?do=findComment&comment=153076 You should NEVER send passwords in our emails or post them on our forums...we don't need them anyway, and all of our support information is visible to the world so other users can benefit from it.

HelioHost Grand Master

HelioHost

Posted
  • Author
Posted

Hello,Is there no way these messages can be deleted? Hnmmm, unfortunately I can not change the password. Every attempt proved abortive..

Greatest mistake of my life. please find a way to delete the messages please or utter it. I just got myself into a big mess..

The site I thought I needed so urgently ended up not being visible yet all my info is in the public.At least, hellohost should have plainly stated all these issues about wordpress than allowing users to get stuck. You place a secret ban without the person's knowledge. That's is a very unjust act.

For days now I have being running round an endless circle with no fruitful solution. Please find a way to delete those messages please before hackers will attack my system.

Thank you

 

On Tuesday, September 25, 2018 2:44 AM, Heliohost Support wrote:

 

 

First, we can't provide support for software installed on the account. You would need to ask for assistance from someone who makes or supports Wordpress to get help with that.

Second, I would recommend finding different software anyway. We highly recommend users do not use Wordpress, as it's the number one reason people have issues with their account (usually suspension or bans). It has horrible security and is also notorious for causing high load. We actually had to recently ban and give new accounts to every tommy user with a Wordpress installation because every single installation of it on the server got hacked at once by a single attacker who took advantage of an unfixed security hole in wordpresses core. Just about any other program is more secure and less buggy.

Finally, I would advise changing your passwords now, because these support emails all post on a public forum and are visible to the entire internet. https://www.helionet.org/index/topic/34250-hh113280-donation/?do=findComment&comment=153076 You should NEVER send passwords in our emails or post them on our forums...we don't need them anyway, and all of our support information is visible to the world so other users can benefit from it.

 

You may view the status of your ticket by visiting:

 

https://www.helionet.org/index/index.php?showtopic=34250

 

Thank you,

Heliohost support

https://www.heliohost.org/

https://www.helionet.org/

wolstech Grand Master

wolstech

Posted
Posted

I edited them out, but be aware that the fact they've been sitting online for a day or more means they'll likely appear in google results and other forum scraper logs now, which are impossible to remove.

 

You can change mysql passwords using this page: https://tommy.heliohost.org:2083/frontend/paper_lantern/sql/index.html

 

You can change your account password using this page: https://tommy.heliohost.org:2083/frontend/paper_lantern/passwd/index.html

 

If these don't work, you can also just delete your entire account and request an invite for a replacement: http://heliohost.org/classic/support/scripts/delete

HelioHost Grand Master

HelioHost

Posted
  • Author
Posted

Please, I am sick and tired of this whole system. It is draining me. If you can help; delete the account for me.. I have tried all I can but no way; I used reset password, code was never sent, I tried logging in maybe, I can fix stuffs from the inside still unproductive.

In the process IP was finally blocked and I was asked to contact support. Please delete the account for me.. And I will be more than grateful.

Later, I will asked for new link

Thank you

 

On Thursday, September 27, 2018 6:57 PM, Heliohost Support wrote:

 

 

I just realized my prior email contained a broken link. If you end up wanting to delete your account so you can request a replacement, the correct link is: http://heliohost.org/classic/support/scripts/delete

 

You may view the status of your ticket by visiting:

 

https://www.helionet.org/index/index.php?showtopic=34250

 

Thank you,

Heliohost support

https://www.heliohost.org/

https://www.helionet.org/

wolstech Grand Master

wolstech

Posted
Posted

The account has been deleted. An invitation has also sent to the address associated with the deleted account so you can create a new account if you wish.

HelioHost Grand Master

HelioHost

Posted
  • Author
Posted

yes I did see the message and used the link. when I typed in cPanel username and password system didn't recognize account. I then used the mysol username and password the still same thing..

The very moment this whole issue started, I was still log in and working on my site. just to navigate , was logged out, so I tried logging back in with the information sent but could not till date..

Ever since system does not recognize any of my information again. I initially thought clearing my caches could solve the issue but it couldn't.

I used a different browser yet nothing happened. Please, you can see for yourself I cannot do anything from my end, that the primary reason I sent all those information in the first place to get the issue rectified..

Please, if you know anything you can do, just do it. delete the account. I just want an end to this very account please.. This whole stuff is costing me more than I bargained me.

Thank you

 

On Friday, September 28, 2018 4:01 AM, Heliohost Support wrote:

 

 

Please, I am sick and tired of this whole system. It is draining me. If you can help; delete the account for me.. I have tried all I can but no way; I used reset password, code was never sent, I tried logging in maybe, I can fix stuffs from the inside still unproductive.

In the process IP was finally blocked and I was asked to contact support. Please delete the account for me.. And I will be more than grateful.

Later, I will asked for new link

Thank you

On Thursday, September 27, 2018 6:57 PM, Heliohost Support wrote:

I just realized my prior email contained a broken link. If you end up wanting to delete your account so you can request a replacement, the correct link is: http://heliohost.org/classic/support/scripts/delete

You may view the status of your ticket by visiting:

https://www.helionet.org/index/index.php?showtopic=34250

Thank you,

Heliohost support

https://www.heliohost.org/

https://www.helionet.org/

 

You may view the status of your ticket by visiting:

 

https://www.helionet.org/index/index.php?showtopic=34250

 

Thank you,

Heliohost support

https://www.heliohost.org/

https://www.helionet.org/

HelioHost Grand Master

HelioHost

Posted
  • Author
Posted

Wow! thank you very much. I am very grateful.Sorry for the stress I put you through.. I appreciate your assistance, time and patience.

Thank yuo

 

On Friday, September 28, 2018 4:13 AM, Heliohost Support wrote:

 

 

The account has been deleted. An invitation has also sent to the address associated with the deleted account so you can create a new account if you wish.

 

You may view the status of your ticket by visiting:

 

https://www.helionet.org/index/index.php?showtopic=34250

 

Thank you,

Heliohost support

https://www.heliohost.org/

https://www.helionet.org/

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