HelioHost Posted August 30, 2019 Posted August 30, 2019 Username: N/A, Server: N/A, Main Domain: N/A Dear, good morning. Please, let us know how to get the site up and running again and how we canaccess the maintenance panel? https://advmauer.heliohost.org/advisor/frota/abastecimento/ Tks!
HelioHost Posted August 30, 2019 Author Posted August 30, 2019 I belive we used Tommy, how do i get back access? The person who took careof access/maintenance for me is hospitalized. -----Mensagem original-----De: Heliohost Support Enviada em: sexta-feira, 30 de agosto de 2019 10:57Para: fernanda.fang@advisorgroup.com.brAssunto: Re: [HH#851534] off-site site Were y'all on Tommy? You may view the status of your ticket by visiting: https://www.helionet.org/index/index.php?showtopic=36787 Thank you,Heliohost supporthttps://www.heliohost.org/https://www.helionet.org/
Sn1F3rt Posted August 30, 2019 Posted August 30, 2019 Tommy's being rebuilt due to a recent crash. Hence it's formatted and all accounts in it are gone. Go to https://www.heliohost.org/backup and download your backup with your previous Tommy credentials. Now what you can do is wait for Tommy to come back and create an account again. Otherwise you can temporarily create an account on Ricky which can be moved to Tommy after he's back. If you're a donor is your transaction ID and you can receive an invite. Otherwise consider signing up at midnight UTC when the registrations open up.
HelioHost Posted August 30, 2019 Author Posted August 30, 2019 How do i get back access? The person who took care of access/maintenance forme is hospitalized.I don't have the login and password to back up. -----Mensagem original-----De: Heliohost Support Enviada em: sexta-feira, 30 de agosto de 2019 11:18Para: fernanda.fang@advisorgroup.com.brAssunto: Re: [HH#851534] off-site site Tommy's being rebuilt due to a recent crash. Hence it's formatted and allaccounts in it are gone.Go to https://www.heliohost.org/backup and download your backup with yourprevious Tommy credentials. Now what you can do is wait for Tommy to comeback and create an account again.Otherwise you can temporarily create an account on Ricky which can be movedto Tommy after he's back. If you're a donor is your transaction ID and youcan receive an invite. Otherwise consider signing up at midnight UTC whenthe registrations open up. You may view the status of your ticket by visiting: https://www.helionet.org/index/index.php?showtopic=36787 Thank you,Heliohost supporthttps://www.heliohost.org/https://www.helionet.org/
Sn1F3rt Posted August 30, 2019 Posted August 30, 2019 This is your username: advmauer If you know the email will and good. Otherwise the backup can be mailed to the registered email, then you'll have to wait for person to be back so that you can download the backup.
HelioHost Posted August 30, 2019 Author Posted August 30, 2019 Thanks for the info. -----Mensagem original-----De: Heliohost Support Enviada em: sexta-feira, 30 de agosto de 2019 11:29Para: fernanda.fang@advisorgroup.com.brAssunto: Re: [HH#851534] off-site site This is your username: advmauerIf you know the email will and good. Otherwise the backup can be mailed tothe registered email, then you'll have to wait for person to be back so thatyou can download the backup. You may view the status of your ticket by visiting: https://www.helionet.org/index/index.php?showtopic=36787 Thank you,Heliohost supporthttps://www.heliohost.org/https://www.helionet.org/
HelioHost Posted August 30, 2019 Author Posted August 30, 2019 As I informed the person who manages for me is hospitalized, I have a userthat was created by him to access the site(https://advmauer.heliohost.org/advisor/frota/abastecimento/), can I somehowback up?User: ffang -----Mensagem original-----De: fernanda.fang@advisorgroup.com.br Enviada em: sexta-feira, 30 de agosto de 2019 11:31Para: support@heliohost.orgAssunto: RES: [HH#851534] off-site site Thanks for the info. -----Mensagem original-----De: Heliohost Support Enviada em: sexta-feira, 30 deagosto de 2019 11:29Para: fernanda.fang@advisorgroup.com.brAssunto: Re: [HH#851534] off-site site This is your username: advmauerIf you know the email will and good. Otherwise the backup can be mailed tothe registered email, then you'll have to wait for person to be back so thatyou can download the backup. You may view the status of your ticket by visiting: https://www.helionet.org/index/index.php?showtopic=36787 Thank you,Heliohost supporthttps://www.heliohost.org/https://www.helionet.org/
Luigi123 Posted August 30, 2019 Posted August 30, 2019 Do you want to us to send the backup files to you?
HelioHost Posted August 30, 2019 Author Posted August 30, 2019 Yes, I would like it send to my email, is it possible? -----Mensagem original-----De: Heliohost Support Enviada em: sexta-feira, 30 de agosto de 2019 15:37Para: fernanda.fang@advisorgroup.com.brAssunto: Re: [HH#851534] off-site site Do you want to us to send the backup files to you? You may view the status of your ticket by visiting: https://www.helionet.org/index/index.php?showtopic=36787 Thank you,Heliohost supporthttps://www.heliohost.org/https://www.helionet.org/
Luigi123 Posted August 30, 2019 Posted August 30, 2019 Do you have a different username? The username you provide it to us is not in our backup system.
Sn1F3rt Posted August 31, 2019 Posted August 31, 2019 His cPanel username was advmauer and his forum username is mauer.
Luigi123 Posted August 31, 2019 Posted August 31, 2019 Your backup files has being sent to m***l***s@gmail.com Thank you sohamb03
Flaze Posted August 31, 2019 Posted August 31, 2019 Isn't that the email of the person that manages the account? How will the sender retrieve the backup?
Sn1F3rt Posted August 31, 2019 Posted August 31, 2019 @flazepe: Anyways they'll have to manage it somehow. It could've been sent to fernanda.fang@advisorgroup.com.br, however last time Krydos had said that the backup can't be sent to any other email other than the registered one. And anyways that ffang user was in their website, not a hosting account.
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